Answered question

Activation status stays pending even though service seems to be working followup

Hi,

I posted previously but can't seem to post in any existing threads, I can only "ask a question" so sorry for the duplicate.

Thanks everyone for the replies to my previous question, I just wanted to followup. This morning I received an email to "Continue activating your SIM card" as well and found a notification to "Finish activating your plan". In both cases I'm lead to the first page where you enter the code on the back of the SIM card. When I try to do so it is rejected saying this SIM has already been allocated to another user.

I'm not sure if this is a new problem or just the continuation of the first one I posted about but felt I should provide an update for the technical team.

Thanks,
Giovanni

Giovanni
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Giovanni

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Mike
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Mike

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Hi Giovanni

You need to ignore this kind of message.

The Whizz (Fizz's employee) confirmed that your plan is activated
https://community.fizz.ca/questions/2570458-activation-status-stays-pending-though-service-seems-working

Probably you checked the plan, therefore, the system believe that you want to activate it. Like the cart from en online shop.


You previous post was closed, this is the reason why you cannot reply, probably the Whizz did.

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Other answers

Mike
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Hi Giovanni

The Whizz confirmed that your plan is activated
https://community.fizz.ca/questions/2570458-activation-status-stays-pending-though-service-seems-working

Therefore discard all messages regarding continue de activation

StefanM
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Your plan has been activated successfully so you can ignore this second message. Log into your profile, you should see it there

Pascal
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Unfortunately it looks like Fizz has system reporting bugs... Maybe it will all be resolved next time it synchronizes its systems

Gabriele
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It must be a bug, if everything works I would suggest to wait a couple of days and see if it is just a matter of letting the system update. If it does not, you can try to contact the support!

JoanMr
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Hey,
I think they worked a lot on the website today so that must be only a bug :)