Two part question because it took my long enough to get this far on your website.
1 - Why am I getting an error saying I need to enhance my plan to make a call to a toll free...
Hi Mike
You need to have minutes on your plan in order to be able to make a call for the 800 number too
I believe that you are using a mobile browser, try to use. Your...
Hello lucho,
Apologies for the unpleasant situation.
I have verified on my end and currently there are a few issues registered regarding the internet grid in your area...
I was invited to buy a phone, I’m trying to get the iPhone 11, sometimes I get access to that part of the website, often it asks me log out and back in again. When I tried to...
When I bought my phone, it gave me the option to use my current plan (there were something like “use your current plan” or “buy a new SIM card”.
If you see something different...
Hi Cédrick
Are you using Fizz Ext? Fizz have some problems with Fizz Ext at the moment
Did you already try to restart your phone
Do you have unlimited SMS?
Are...
Why isn't my data working (as well as many others).
Is fizz ext down or not, you can't answer after a day and you are closing my forum posts without giving an answer.
Do...
Fizz EXT does not work for me either.
There looks to be an issue with Fizz partner networks.
Connecting to Fizz network does work.
We will have to wait for Fizz to give...
Hi Yang
When someone calls you and the call display shows "unknown" number, it means the caller has blocked their number or kept it private.
When you call someone and...
My wife ha a Voice only account and I just ordered her a 1GB of Data for $12 and it's not working :(
She is in the Hospital and need it to communicate with her friends
See...
Hi Moshe
Please check her Fizz account to confirm that the correct data add-on was purchased for her mobile plan.
Then ask her to try restarting her phone. Which phone...
Hello lucho,
Apologies for the unpleasant situation.
I have verified on my end and currently there are a few issues registered regarding the internet grid in your area...
I'm trying to set up a cloud pc service so that I can play games on my potato of a laptop... I tested the connection and every aspect of it was fine except for the jitter, which...
i see many people ask but i dont see an answer to this. i am transfering out to telus and i gave my account number to them the one under my plan and on the service agreement so...
Hi Cédrick
Are you using Fizz Ext? Fizz have some problems with Fizz Ext at the moment
Did you already try to restart your phone
Do you have unlimited SMS?
Are...
Several customers have wrote that Fizz EXT is not working for them, it's the same for me.
There looks to be a temporary issue with Fizz partner networks.
Is Fizz EXT...
Here's my update: Fizz EXT is working now abeit not at 100% on Android phone.
Updated APN settings, restarted phone and can connect to Rogers network.
So yes service is...
Why isn't my data working (as well as many others).
Is fizz ext down or not, you can't answer after a day and you are closing my forum posts without giving an answer.
Do...
Fizz EXT does not work for me either.
There looks to be an issue with Fizz partner networks.
Connecting to Fizz network does work.
We will have to wait for Fizz to give...
I have forums posts open about and issue that is not fixed or dealt with and the fizz employees are just going in, not answering the post and closing the forum post as answered...
Bruno,
If you are paying in one shot, you wont be charge for finance fees.
And if you are choosing to pay with Paybright per month: You can choose depending of the phone you...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Since last tuesday, I keep getting "No Caller ID" calls every day, multiple times a day. I don't know what I can do about it. Can anyone help me with this? Thanks!
My RCA TV is not connecting to my home WIFI anymore, but it was working perfectly fine until last week.
1. did the factory reset - RCA TV
2. tried connecting multiple times to...
Hi Pavleen
Check the specs of your RCA TV. Is it able to connect to both 2.4 GHz and 5 GHz networks?
And how far is the TV located from the Fizz modem?
I suspect that...
There are two settings on the router, 2.5GHz and one 5GHz. I want to connect my iPhone to the 5GHz however its not showing up on my WiFi connection settings.
.
.
Is anyone...
Band steering is under 5GHZ settings. Turn it off and Don't forget to give 5ghz wifi another name. 2ghz and 5ghz should not have the same name as far as I know.
I will go...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
Hi all, I made a thread about two weeks ago but no updates.
My phone is an iPhone 6, running iOS 12.1. and Fizz 34.1
The phone is American, but fully unlocked...
That's a tough one. The fact it can work for a while does not actually rule out a problem with your phone, as network tech is adaptive and intelligent these days so it could be...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
No, dont cancel it !
If you do not already have a coaxial cable line running into your home, the technician will install a new line and test it for you.
.
There is no...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
Hi everyone, We just learned amazing news: for the second consecutive year, Fizz has been awarded the first place in the Léger WOW Digital index for the best online experience...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
