A technician just came to setup the internet, he left without testing the speed, my plan is for 30 mbs and right now I only get 15, is there a way to fix that without having to...
Did you try to connect your PC directly with the network cable?
You can also try with the APP
If you try with the WIfi for you computer can be a problem with the wifi
Finally...
You cannot do much.
You must wait 20 hours to be able to reschedule
Fizz cannot do much, it is like teksavvy, ebox and the others
They put an order and "hope" the...
Restart your phone
Contact the support for more help
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day...
I want to join fizz for home WiFi and I think the modem/router work with the coax wire which is broken at my house. So I was wondering if I selected VIP installation would the...
The technician will make sure the cable running up to your modem is in working order.
If the existing wiring is faulty, the tech will repair it or install new wiring...
You are confusing 5G WIfi with the 5G mobile
You have 5GHz Wifi and 2.4 Ghz Wifi
Yes you can disable the 5Ghz Wifi from the Application
also from the web
1. Log in...
Just switched to Fizz Internet as my current provider just could not provide adequate speeds due to the Coronavirus.
First the installer was very professional given the...
Hi RndmRlty,
Thank you so much for sharing positives comments.
Most of the time people tend to complain easier than to share positive experience, so, it's much...
I never saw this options, but you can try to contact the support, since here we are users
You can alway get a rechargable prepaid credit card, for example Koho
Try with...
a technician with a videotron minivan came to my house saying that their was a technical issue with my internet connection. I didn't call for a technician. He only worked from...
Hi Justin,
That’s strange.., but we are users so I cannot tell you what the reason of the visit was.
.
I believe that you should get an email or message beforehand.
.
I...
Hi Gregory,
I will try to book couple of weeks before, you need to connect a check the slots are availables
- Log into your Fizz account and click on My plans.
-...
Je dois dire que je suis enchantée par ce nouvel abonnement à Fizz! J'essaie d'être une ambassadrice et de référer mon entourage, mais on dirait qu'ils ne me croient pas quand...
Troubleshooted and rebooted my modem several times, yet it fails to connect to the internet. The cable is well connected.
Last log from the modem has a critical priority...
Contact the support, we are users like you
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p...
This how to fix your payment issue
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Contact the support for more help
CHAT
Go to this page https://fizz...
A technician just came to setup the internet, he left without testing the speed, my plan is for 30 mbs and right now I only get 15, is there a way to fix that without having to...
Did you try to connect your PC directly with the network cable?
You can also try with the APP
If you try with the WIfi for you computer can be a problem with the wifi
Finally...
You cannot do much.
You must wait 20 hours to be able to reschedule
Fizz cannot do much, it is like teksavvy, ebox and the others
They put an order and "hope" the...
Hello everone,
Anyone noticing issues making or receiving calls? It seems to be dependent on which "FIZZ Network" I am registered to. If I am on FIZZ EXT I am unable to...
Read the same type of comment on Fizz sub-reddit. I think this is due to a lot of people working from home and therefore causing major demand on cell network. So, I do not think...
Basement tenant got service installed but the Videotron technician cut off our internet. Fizz Agents on chat keep on giving me a run around that they can't reach our modem...
Hello Shira,
I am really sorry for the situation you are experiencing.
I've checked your account and I can see that you have contacted our support department and one of our...
I cant get through to any 1-8xx numbers. I didn't think that it was my line at first, been having this issue for 2 weeks. I thought the numbers I was calling were just busy...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
no contact support number on website and i see many customers of yours asked already that question and no update on website was made because i cant see where it says TO CONTACT...
Hi Normand,
As we are 100% digital company, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can...
Hi guys, I was just selected to use Fizz Home internet.
Can someone please share their insights on the quality of the service.
They currently offer 60Mbps as a speed...
I have Fizz home internet.
The service is very reliable, i get 67Mbps down and 11Mbs up.
We have 8 devices connected and so far no problem, if you check my profile you can...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
Hello,
Try to configure the APN settings using this location: Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
Also, make sure the SIM card is in the...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We've been seeing a lot of chatter around how community points are earned and distributed, and we’d like to clarify a few things. Hopefully the Q&A below will...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
