I had modified my phone plan a little while ago, and today is the first day of this cycle. My data upgrade slots have been reset, so I have 750mb from there, but my data in my...
Elizabeth,
Fizz is experiencing since a few days display problems like yours (our bonus are not applied, etc).
In the communitity, Fizz informs us, that we wont be affected...
Hello,
As the title states, today I have my home internet installation appointment and I live in a building that doesn’t have intercoms and requires a fob/key to get into the...
My account got overdue and i can still see that Fizz took money from my credit card. How is that even possible that my account is still overdue even if they have received my...
Anas,
If your payment has been taken and your plan is still unonfonctional please
chat with Fizz support (from 8h00 to 21h00).
First, open a session online and access to...
I had an appointment from 17h to 21h and one showed up either call it is like the appointment never exist. Is like that the service you're are planning to provide?
It's happen sometime when the Videotron technicien other appointment before take to much time.
You have no other choice than reschedule another appointment.
To...
Today I noticed that the price of my mobile plan went up from introductory $14.86 $ to $20.40 without any changes in my plan. Can you please explain why, are the introductory...
Vous devez les contacter, pour vous assurer
Je pense que la carte sera acceptée, car il passera la validation
j'utilise une carte prépayée, mais nominative
Pierre,
We are Fizz users.
to get an effective support, please, try to chat with Fizz customer service. If your sim card is not valid, they can help you to solde your...
This is the English community
Vous devez contacter les support pour faire un reset
Apres avoir fait le reset vérifier bien l adresse
IMPORTANT
When you enter...
So I’ve been with Fizz since last November and I thought the monthly payment was going to be automatic (since I already have my credit card information saved in my Fizz account)...
Contact the support, since the button appears when you have problem with the payment.Only the support can help you out, we are only users here.To contact the support you need to...
I have made an appointment to move the internet to a new address. But I want to keep the internet service of the orginal address at the same time. How can I...
Data add on need to be paid on the spot when you order it.
the credit of referral only gets applied at the next payment cycle so you will not be able to apply it to your addon
My phone was stolen, I ordered a new SIM card and when it came I activated it. I could not use my old number, so I picked a new one. Now I have 2 numbers and got charged for...
You can unsubscribe
https://fizz.ca/en/faq/unsubscribe
You will chose which one to unsubscribe
Cancelling before the end of your payment cycle
If you choose to...
Hello,
As the title states, today I have my home internet installation appointment and I live in a building that doesn’t have intercoms and requires a fob/key to get into the...
You will receive a email and a notification in your profile 24 hours before the scheduled date,The technician that came to my place called me to tell me when he would arrive.He...
I had an appointment from 17h to 21h and one showed up either call it is like the appointment never exist. Is like that the service you're are planning to provide?
It's happen sometime when the Videotron technicien other appointment before take to much time.
You have no other choice than reschedule another appointment.
To...
Sorry, you have to pay at least the minimum price of your plan, each month.
If not, you will lose your phone number and be obliged to activatte another plan when you will come...
any body notice that the stabilization period price is lost for old supscribers
i have been a memeber since Jan 2019 and was supposed to keep the reduction in the price but it...
I was able to use the 3g / LTE network until December 3rd, but not I cannot connect to either since ( now december 9th ) I tried rebooting my samsung galaxy S5, but still no...
Domininic,
First, did you try to fit your sim card in another phone?
Did you double check the APN?
Or did you update your phone?
If nothing works to get 3g or LTE on your...
Today I noticed that the price of my mobile plan went up from introductory $14.86 $ to $20.40 without any changes in my plan. Can you please explain why, are the introductory...
Wow, over 3 months, and you are looking for a refund now... Fizz will ask you to buy another SIM card, and then reimburse you for that one. You need to contact Fizz.first. We...
Time off is the perfect excuse to see your friends to play outside, feast and stay up late. Well, here’s another amazing way to rally everyone up.
Until January 15...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
Hello,
Try to configure the APN settings using this location: Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
Also, make sure the SIM card is in the...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
Time off is the perfect excuse to see your friends to play outside, feast and stay up late. Well, here’s another amazing way to rally everyone up.
Until January 15...
This year, we want to make the season of sharing a little greener by swapping ribbons and bows with an eco-friendly gift wrap.
Discover the Furoshiki method at...
Fizz grabs first place of the Léger digital WOW index for best online experience in the telecom industry. Launching bold and different Internet and mobile services is not an...
Surprise! As part of our My Rewards program, you received a perk for 500 MB of mobile data. Yup, just like that.
At Fizz, we like to spoil you. It’s our way of saying thanks...
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
![1862-FIZZ-Luges-GIF-animé_FB_V3[1].gif](https://dimelo-answers-production.s3-eu-west-1.amazonaws.com/321/4515cc5a6215360f/1862_fizz_luges_gif_anim_fb_v3_1__medium.gif?bffcd14 "1862-FIZZ-Luges-GIF-animé_FB_V3[1].gif")
