I activated my SIM card and chosen a plan. Everything is working but the activation process is stuck somewhere and I cannot manage my plan. Can you help?
Hi Kang,
If you have activated your plan today, you must wait.
This is not a problem, since the modification will be activated your next billing cycle.
In the meantime...
Hello Zijun,
I have verified your account and both mobile and internet plans are active.
Can you please contact us on Live Chat to provide more details, in order to help you...
I was charged an additional $12, 4 times to my credit card separate from my monthly $55 fee and I want to know why this has happened and I would like to get the money back if...
You must check in your transaction history and contact the support
Source: https://fizz.ca/en/transaction-history
You can contact Fizz support by chat, from 8 AM to 9 PM...
I have two phone number accounts under the same login. I want to charge two separate credit cards instead of charging both accounts to one credit card. It used to be that way...
You need to add a new SIM card and associate it to one plan
Here are the steps to update a payment method, and associate it to your plans:
1- In your Fizz account, go...
Hi, can you please help me with a refund? Today, the technician couldn't come in because of my living conditions and I need a refund, but I can't find an option to refund my...
Bryan,
If you have already canceled the appointment with the technician;
Please, contact the Fizz customer service and ask for the refund of your subscription for the...
Got a message that my payment didn't go through so I successfully used a different credit card. Since then I have not been able to access the data network (WIFI works). I made...
Hello Louis,
I kindly inform you that I have verified your Fizz account, and the payment passed for your mobile plan and the line is active, so everything should work...
I’ve been using Fizz Home Internet for about 4 months now and soon after the installation of the modem, I realized that my laptop could hardly connect to the Wifi. The connexion...
Chloe try to disable the 2 bands. It’s very useful to stop that.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
And if you still have problem To chat without...
Hi,
I just filed the subscription for internet and when I selected "SUBSCRIBE" button, the small wheel next to this button kept turning indefinitely...I was able to see the...
Yes you need a confirmation. If you didn’t receive nothing and you can’t see your order in your Fizz account probably because it was a problem with your order. Reach Fizz to be...
Hi ,
I have transferred my 500 mb of data from one account to another account. The 500 mb has been deducted from one of my account. When will my other account received that...
No delay Wai. You need to see it in your other account immediately. If it’s a problem reach Fizz To chat without problem:
First, connect you to your fizz account.
Then contact...
Hello Zijun,
I have verified your account and both mobile and internet plans are active.
Can you please contact us on Live Chat to provide more details, in order to help you...
I have two phone number accounts under the same login. I want to charge two separate credit cards instead of charging both accounts to one credit card. It used to be that way...
You need to add a new SIM card and associate it to one plan
Here are the steps to update a payment method, and associate it to your plans:
1- In your Fizz account, go...
I shopped a lot before coming with Fizz. I didn't find any cheaper plan for a 2Gb or 4Gb in the bring-your-own phone format. Anyone knows another cellphone cheaper than Fizz...
Hi Gabriel
For your parameters, there is one provider who is slightly cheaper than Fizz atm (but I don't think I can mention their name here). Their prices are $30 for 2.5GB...
Hello,
I would like to have a home internet connection for my new apartment, next week. When are you available to hook up my internet? I haven't subscribed to your plans yet...
Got a message that my payment didn't go through so I successfully used a different credit card. Since then I have not been able to access the data network (WIFI works). I made...
Hello Louis,
I kindly inform you that I have verified your Fizz account, and the payment passed for your mobile plan and the line is active, so everything should work...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Since last tuesday, I keep getting "No Caller ID" calls every day, multiple times a day. I don't know what I can do about it. Can anyone help me with this? Thanks!
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
There are two settings on the router, 2.5GHz and one 5GHz. I want to connect my iPhone to the 5GHz however its not showing up on my WiFi connection settings.
.
.
Is anyone...
Band steering is under 5GHZ settings. Turn it off and Don't forget to give 5ghz wifi another name. 2ghz and 5ghz should not have the same name as far as I know.
I will go...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
Hi all, I made a thread about two weeks ago but no updates.
My phone is an iPhone 6, running iOS 12.1. and Fizz 34.1
The phone is American, but fully unlocked...
That's a tough one. The fact it can work for a while does not actually rule out a problem with your phone, as network tech is adaptive and intelligent these days so it could be...
No, dont cancel it !
If you do not already have a coaxial cable line running into your home, the technician will install a new line and test it for you.
.
There is no...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
In theory is the same
Since Fizz is a virtual operator, Fizz is using videotron coverage when available, otherwise is using the others providers
https://www...
Welcome to the Fizz Hall of Fame, @MichelP and @EDMTranceMaker. These two “Chatty Cathies”
have been keeping our community chats animated and interesting with their
many...
Hi everyone,
If you have friends who were interested in joining our community, now is the perfect time to invite them to use your referral code. With the referral...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
