Are the "level up benefits" the same for everyone (Internet subscribers/ mobile subscribers) and, is their a way to find out what they will be in advance? I have "24 pts left...
Hi, i am getting my modem installed on November 4th. There's a tiny dilemma, we used to live in a 2 story home and now we split it so the modem is downstairs, we want to move...
I no longer have accès to the email I used to create my account. Now I want to update my card for payment but I can’t. How can I contact customer service?
Hi Dekha,
You can contact Fizz this way :
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat...
Hi,
I ordered a home internet. My appointment is set for 29 Oct, but i need the internet much faster for work purposes. Do you have any idea if i can obtain a sooner...
Hi Frantz
If your account is frozen, you will have to contact Fizz support. This can happen if you've tried entering your credit card too many times.
You can contact...
Hi Michael
Go to https://fizz.ca/en/internet
Then select your plan, then click on Next
and enter your postal code, does your address show up on the list?
Otherwise...
I want to have help for installing a doorbell. I have a metal door with a small window. And I want to know if some router are better to configure the mac adress?
Hi Robert
Which doorbell do you have in mind?
You have to check the specs/requirements of the device you want to install.
Some work only with 2.4 GHz WIFI only and not...
I have been with Fizz for more than 18 months. I have been using same credit card since the beginning to pay for my monthly bill.
Last week, I received a new credit card -...
Hi redhead
You said you get payment method declined when you put another card, I had the same issue. Try removing the old one and trying the new one. Personaly i had to wait...
I followed your advice until I choose the 'FIZZ EXT 4G'.
My phone is srt to select it automatically. But I still cannot use data.
I tried to choose 'FIZZ EXT 4G' manually...
Hi Hunsam
Are you connected to mobile data or wifi right now?
If your wifi is off, then it looks like your Fizz is already working.
If you are using wifi only, then...
Yes I checked the APN thru the site you advised.
It was different from my current setting and changed as advised. Now the problem solved and it was not difficult.
Thank...
My phone is 'xiaomi redmi note7'.
Yes,I can text.
I have been using this phone with Fizz for several months in Ottawa.
But whenever I went out of Ottawa, I cant use...
Hunsam
Please check this Fizz FAQ here on how you may regain access to your Data:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
For more help, you...
Hi team, my internet has been not working for a week! The technician came last Friday and change the cabling but still I have no or just 2mb of internet, and intermittent!! It's...
I have bought second home where I need Fizz internet. I plan to keep my current Fizz internet at least for one month. For a month I need Fizz internet in both houses. How can I...
I've been quite happy with Fizz Internet (had it for 6 months) and was wondering about Fizz Mobile. In short, I'm very curious about the quality of calls throughout Canada/USA...
I live in Montreal and am planning to buy Fizz Mobile Plan with coverage in Canada and USA. I just wanted to make sure that when I select 'Canada and US' coverage, and the plan...
There are no appointments available before 2 weeks and I was hoping to get internet ASAP. I don't really understand what the appointment is for if i'm doing self installation...
Hi, i am getting my modem installed on November 4th. There's a tiny dilemma, we used to live in a 2 story home and now we split it so the modem is downstairs, we want to move...
Hello Manny,
Your friend would have to open 2 different accounts with 2 different emails for you to get your bonus twice. Doing so, he would also get the bonus twice.
I no longer have accès to the email I used to create my account. Now I want to update my card for payment but I can’t. How can I contact customer service?
Hi Dekha,
You can contact Fizz this way :
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat...
My internet plan now is $5 cheaper than the list plan, if I upgrade to a higher speed, can I still have $5 cheaper than the list price? If yes, I will upgrade to a higher speed.
Nope, you've grandfathered your existing plan at that price. Any changes to your plan and you lose that price.
Even if you change once, the. Come back to the same plan a...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Since last tuesday, I keep getting "No Caller ID" calls every day, multiple times a day. I don't know what I can do about it. Can anyone help me with this? Thanks!
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
There are two settings on the router, 2.5GHz and one 5GHz. I want to connect my iPhone to the 5GHz however its not showing up on my WiFi connection settings.
.
.
Is anyone...
Band steering is under 5GHZ settings. Turn it off and Don't forget to give 5ghz wifi another name. 2ghz and 5ghz should not have the same name as far as I know.
I will go...
Hi all, I made a thread about two weeks ago but no updates.
My phone is an iPhone 6, running iOS 12.1. and Fizz 34.1
The phone is American, but fully unlocked...
That's a tough one. The fact it can work for a while does not actually rule out a problem with your phone, as network tech is adaptive and intelligent these days so it could be...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
No, dont cancel it !
If you do not already have a coaxial cable line running into your home, the technician will install a new line and test it for you.
.
There is no...
In theory is the same
Since Fizz is a virtual operator, Fizz is using videotron coverage when available, otherwise is using the others providers
https://www...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
Hi everyone,
If you have friends who were interested in joining our community, now is the perfect time to invite them to use your referral code. With the referral...
Hi Fikru
In the case of home internet plans, it is the day that you register (when you set your appointment date and pay for your plan) that counts. You will receive the $40...
Phones will soon arrive at Fizz.
You read right! If you’re looking to get a phone, well we’re looking for beta testers.
The early bird catches the worm. A limited...
Great initiative. Now the only option to buy phone is pay upfront with credit card. Looking for installment payment option as well using my referral credit in account
Welcome to the Fizz Hall of Fame, @MichelP and @EDMTranceMaker. These two “Chatty Cathies”
have been keeping our community chats animated and interesting with their
many...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
