Hi, we have an IP phone at home. It stopped working when we changed our home internet provider to Fizz. Does anybody know what can we do so that the IP phone to work? Is their...
How to save website shortcuts to my smartphone (Android, iOS and Windows Mobile) : https://www.turitop.com/en/s/blog/website-shortcut-in-smartphones-42
NOTE: These...
Hello, I was wondering, since I'm a mobile fizz member, if i also get an internet plan under my fizz account, will i get more points? if so, how much or how does it work? anyone...
I can't access internet with my Galaxy Nexus GT-i9250 . No indication on my signal strentgh indicator .. I would like to know if that phone is compatible with Fizz LTE network ?
To change your access code (PIN)
Modifiy your access code (PIN) to access your voicemail online, directly from your Fizz account.
(Under: My plans > Manage my plan >...
I'm going on a trip and want to change my excess data from my plan (bonuses I have) into a travel add-on for the states. Is it something that can be done?
I used a different card and it seemed to work even though i know the other card works just fine. and this happened to me twice that it always asks me to update my method of...
I am located in Ottawa, but will be travelling to Saskatoon for a summer job. Can I sign up for Fizz now and keep my number for when I am in Saskatoon? This will only be until...
According to Fizz FAQ https://fizz.ca/en/faq/partner-networks
your service may be suspended.
The majority of your usage (calls, texts and data) must be done on the Fizz...
Vous devez contacter le supportCHATIci le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter- connectez vous sur votre compte- allez sur la page foire...
Fizz support seems correct. Xiaomi phones are usually compatiable with Bell, Rogers and Telus. Not so much with Fizz / Videotron network.
https://fizz...
I'm currently paying for 4 GB of data, it says so on my profile. However, the data usage page says i'm about to run out of data, that i've almost used all 1.67 GBs of my data. I...
Hi Nicolas,
Don't worry, as we won't surcharge you for the data that you have in your mobile plan. If you'll run out of data, you won't be able to use it anymore until next...
I had a problem with my credit card and my last payment was not received, therefore, my home internet was deactivated. I just added a new card, made the payment, received...
Hi Jorge,
Can you do two things? 1. Take a photo of the modem to show the lights on the modem and their colour.
2. Login to 192.168.0.1.
Username: cusadmin
Password: same...
All of my Google Chrome Cast devices appears and disappears unexpectedly on my Fizz WiFi network. I tried all setups. They were working perfectly fine with my other WiFi hubs...
Les appareils Google Chrome Cast apparaissent et disparaissent aléatoirement. Les groupes de haut-parleurs Google Home n’apparaissent pas. Impossible à utiliser correctement...
Il semble que l'argent dans votre portefeuille peut être utilisé pour presque n'importe quoi.Vous devez consulter l'historique de vos transactions.En cas de problème, contactez...
I can't access internet with my Galaxy Nexus GT-i9250 . No indication on my signal strentgh indicator .. I would like to know if that phone is compatible with Fizz LTE network ?
How to save website shortcuts to my smartphone (Android, iOS and Windows Mobile) : https://www.turitop.com/en/s/blog/website-shortcut-in-smartphones-42
NOTE: These...
I used a different card and it seemed to work even though i know the other card works just fine. and this happened to me twice that it always asks me to update my method of...
You need to contact Fizz support to get refunded.
https://fizz.ca/en/faq/resolving-issues
Make sure that:
You're within the business hours: Monday to Friday from 8 a...
I am located in Ottawa, but will be travelling to Saskatoon for a summer job. Can I sign up for Fizz now and keep my number for when I am in Saskatoon? This will only be until...
According to Fizz FAQ https://fizz.ca/en/faq/partner-networks
your service may be suspended.
The majority of your usage (calls, texts and data) must be done on the Fizz...
Fizz support seems correct. Xiaomi phones are usually compatiable with Bell, Rogers and Telus. Not so much with Fizz / Videotron network.
https://fizz...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
Hey Community,
We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and...
Hi Folks,
Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still...
Hi all, I have a question, I activated my SIM card, however, I have a problem.
In my phone's settings, when I go in about, it does say "Carrier : Fizz 34.1".
But in...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
I signed up for Fizz around 24 hours ago, everything works fine except for my text messages, I can send them, I just cant receive them. any ideas on how to fix this? I can...
I am not able to receive verification code via text message from Facebook and Microsoft and WeChat. It is a real problem.
I noticed you said:
"Some SMS messages sent by...
Fizz has an ongoing (for months) known issue about receiving short code sms.
https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
I have been trying for 3 days already and going around in circles in your site without any help.
I want to do a payment and all I got is:
"You have reached the maximum...
I had the same issue... Try to chat with them.
Contact the support
CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15...
I remove all the credit card on my account and now I am trying to put one in and this is the message I am getting : You have reached the maximum number of credit cards allowed...
Hello Fredelyn Thoby,
In order to be able to help you please contact us by Facebook Messenger or via Live Chat. On the following link you will find information regarding the...
Yes, if you choose Canada and USA coverage when you signed up - roaming in the USA is included - so no charges. If not - here are all your options: https://fizz...
Hi everyone,
You probably noticed, or will soon see, a pop-up window inviting you to take our Community Hub survey.
We’re looking to gather your feedback so we can...
It would be nice to have some kind of cookie to keep track of who completed the survey, it's been popping again and again even though I filled it already.
Hi all,
Can you believe it’s already been 6 months since this awesome community has launched? As they say, time really does fly when you're having fun!
We wanted to thank...
Hello Community,
Based on yesterday’s communication about our stabilization period, we wanted to clarify the information regarding your pricing after the stabilization...
Greetings to all!
Firstly, I want to emphasize that I am a regular user with no special status at Fizz.
Only I noticed that a large majority use this forum to make great...
Hi everyone,
Need your input here.
As you know, Fizz will be offering home internet in the very near future. We’re investigating whether to include a speed option of...
