Hi all, a few weeks ago, I saw a post where people could share their referral codes for new customers to use, but I can't seem to find it anymore . If your referral code is used...
yes but you have to send them from the location of your plan (canada-usa in your case )
"Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico...
While I'm at home I can use my Bell internet for data usage via the phone. Is there an option to use this connection rather than the 1GB data usage I'd use when out of range of...
This is the guide for android
https://support.google.com/googleplay/answer/113412?hl=en
this for facebook
https://www.facebook.com/help/android-app/1406493312950827
What Do we get reaching level 5? Data bonus or $ rebate? With 3 slots and only 2 upgrades in cash(free voice mail + 1$ rebate) and if I dont want Data... Im stuck with 3 slots...
Bonjour Elsa,
Pour ce genre de problématique , je vous recommande de nous contacter directement par clavardage pour faire un dépannage et pour escalader la situation si...
This is the English communityVous devez vérifier dans votre historiques de transactionsEt si vous notez un problème contacter le supportPour contacter le support, vous devez...
Bonjour Lucas
Pour ce genre de problématique , je vous recommande de nous contacter directement par clavardage pour faire un dépannage et pour escalader la situation si...
Bonsoir Karine,
J'aimerais bien vous donner une réponse positive, mais vous aurez la possibilité d'offrir vos données seulement aux membres Fizz, visible dans vos contacts...
Hello Idriss,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https...
I made a mistake by thinking that I would get acceptable service by paying less but you get what you pay for. I have someone who awaits surgery and we had to receive a call from...
Since after the outages at the beginning of the year, Fizz network has been stable. There are a lot of technical and admin issues to fix but the network is overall good.
That's...
Try to reboot the phone if it does not work Contact the supportTo contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your...
The rewards system should take to account the data and minutes we use as rewards points.
For example each 100MB = 10 point, every 10min call = 1 point, every 10 texts = 1...
We already get points when paying for our plan or making purchases.
You want more points whenever we use our plan? I don't see this happening.
Maybe, just maybe we will get...
My internet is very slow. I try watching a show and it keeps stalling. Where can I see where the problem lies? I cannot access the app, so that is useless.
They have reset at least twice in the last year. I haven't noticed a pattern as to when they reset. I seldomly log into my account and practically never visit the community hub...
When I call someone, all they see is my phone number. Is there a mechanism for me to enter my name on Fizz account so the call display will show my name when I call someone? I...
I contacted Fizz about this, and they said that after 90 days, they re-instate the reward. This is done for two years. Is this what others are sseeing as well? Seems like an...
I believe your IP address gets changed regularly with cable Internet.
If you provide services via the Internet and you want your IP address to stay the same, you need to...
Fizz does have universal (automatic) call blocking
https://fizz.ca/en/faq/universal-call-blocking
For the rest of the calls, I just add to my phone dialer settings to block...
Seems to be a new bug.
Contact Fizz support. Hope they can help.
Some questions you may want to consider:
Are you a new subscriber? Or have you made any changes / cancel...
How do I get the original price when I originally subscribed? I wanted to import my number from another carrier and now the price has increased? Can I obtain the original price...
If it is any consolation, plans between the April and October deadlines are still likely to be increased to regular plan prices in early 2020 according to Fizz.
You can port your number when you are activating a new plan.
Currently it's not possible to port your number to an active Fizz plan. I read that Fizz may change this in the...
Avez vous vérifié s il y a eu un problème avec le paiement?
https://fizz.ca/fr/faq/que-faire-en-cas-de-probleme-de-paiement
Avez vous vérifié le câble coaxial ?
Avez vous...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
Hello,
Try to configure the APN settings using this location: Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
Also, make sure the SIM card is in the...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
I ordered a SIM and I am trying to port my number in. It is a (613) 464- number. When I enter it, I get the error saying "phone number you entered is not valid." Is this a...
Hi, you should view Fizz's coverage area.
https://fizz.ca/en/coverage
If your original line is outside of the coverage area, it might be impossible to port the number...
Fizz grabs first place of the Léger digital WOW index for best online experience in the telecom industry. Launching bold and different Internet and mobile services is not an...
Surprise! As part of our My Rewards program, you received a perk for 500 MB of mobile data. Yup, just like that.
At Fizz, we like to spoil you. It’s our way of saying thanks...
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
