I transferred my cell phone to Fizz last night, I can call others, but I can not receive any call, they all go to my voice box.
Also in my account notification, it shows my...
Don't know if anyone can help me on this one,
If I benefited a Beta price for my monthly payments, will it cancel it if I add let's say 6$ for calling in Mexico? As it seems...
They're starting to send out beta invites for home internet (exclusively for those who participated in the cellphone beta). If you don't get an invite, I'd estimate a couple...
I never set up a PIN for my voicemail. Now they ask me for my PIN to have access to my voicemail. I don't have a PIN and I don't a the SMS with the supposed PIN. What do I do...
So I received a text today saying that I hit 90% of my data usage, however when I logged into my Fizz account, It shows that I have 10Gb left.
.
What's the deal with that?
Hey Peter,
Thanks for sharing - this is a known issue that we're currently working on - sorry for alarming you and others who received a similar false notification :)...
Hello,
Where I can find the data plan prices?
Like if for example I don't want the unlimited plan option and so will pay the "usage only". Where can I find these price rate...
I transferred my number and officially began the new service with Fizz, do I still need to call my old provider to stop the contract or Fizz stops the contract for...
Nope, your previous plan is terminated automatically and your ex-provider will bill you what you used during your final billing period.
It's part of the porting process.
These are the only travel options showing up for Switzerland at the moment. You can use voip for calling and texting (e.g., Fongo) if you need to. See also https://fizz...
I don't understand why my data doesn't want to work. I have chosen the 6gb program. My iPhone is compatible ( it is the 6s) and I can text and call but I cannot use the data. I...
You're using iphone,you just need go to General ---> Upgrade firmware to 12.1 or above. Reboot phone, and you'll get data running after.
iPhone is known not working with...
Bonjour, Je suis présentement bloqué. J'obtiens le message "Ce tél est définitivement verrouillé - Impossible de le déverrouillé. J"ai passé à travers toutes les...
Deuxième essai
Ce n'est la carte SIM qui est verrouiller, c'est le téléphone lui-même, si tu as fait plus de 10 tentatives avec le mauvais code.Si, lors de l’insertion de...
In my data usage, Fizz is making me use my data gifts first instead of my add on I purchased. Is this normal? In the video, you can clearly see that data is being taken from my...
I think data received are used first because they can't be rolled over to your next billing cycles.
Buying an Add-On
If I buy an Add-On and don’t use all of it...
Don't know if anyone can help me on this one,
If I benefited a Beta price for my monthly payments, will it cancel it if I add let's say 6$ for calling in Mexico? As it seems...
I transferred my cell phone to Fizz last night, I can call others, but I can not receive any call, they all go to my voice box.
Also in my account notification, it shows my...
One thing to add to Jeremiah's answer is that you do it from your current plan. Log in, go to My Plans -> Manage plan -> Change SIM card.
So order a new SIM card, change...
I ordered one SIM but I did not received it. Then, I contacted them and they told me: BUY a new one and ACTIVATE it and then we will REFUND you your money. So, I ordered a new...
Today, I checked my Po. Box again. But there wasn't anything. Then when I was walking out of my building, I saw a pocket on the main entrance door of the building. I don't know...
Early adopters are a curious bunch. We accept imperfect products and services because we see its potential and need it.
So, why did you join fizz ?
I wanted to downgrade...
I only ever needed a data plan, couldn't care less about minutes or SMS, and they're the only Canadian provider which allows me to have such a plan.
Cut my bill in half not...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
I know that as for now, some plans are not available in some areas. But I'm in Montreal near downtown so I guess 120mbps will be available sooner or later for my area. My...
Nothing regarding my new plan (Canada wide coverage instead of Quebec only, 8 gigs instead of 4) is visible on the website.
When I try to go in the manage plan section I see...
I exchanged multiple emails with support for exactly the same issue since the beginning of the month. At first they told me to re-submit the order, which I couldn't do because...
I lost my previous sim card traveling. my sim card wont activate. It allows me to build a new plan but if i want to keep my current plan and just activate the one with the early...
Hello,
Where I can find the data plan prices?
Like if for example I don't want the unlimited plan option and so will pay the "usage only". Where can I find these price rate...
Hey Community,
We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and...
I am currently unable to receive an sms 2-factor code on my fizz number. This seems to have been forgotten by the devs. Their network status says everything is working, but...
In old Wind Mobile times. My phone has unlimited in/out but no voice mail. Need pay $8/month for voice mail, so I find out a workout to use Fongo as my "free" voice mail. I...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
I have 6 badges, no idea what they are for.
I've just noticed and am speculating that 200pts are added when a referral bonus is confirmed, i.e. referee paid 2nd month.
Now...
As a beta user, I'm suffered on no voice mail and no MMS for a while. They finally told me voice mail reward is only for non-beta users. If I insist add voice mail, I'll lose...
LOL the customer service representative prefaced this with a "maybe"? As in, the rep themself did not even know the answer to this and offered speculation to further confuse the...
After ten days of receiving false hope and being strung along by Fizz, I've had enough.
As some of you may be aware, Fizz "accidently" unsubscribed me on November 30th and...
I really do feel sorry for you Alex.
I am on the fence right now about staying with all the issues. Money is tight for me so that is the only reason why I brought my 4 lines...
It seems like beta has officially been extended by 2 months as others have posted in reddit. What does that mean to those on introductory prices? They are basically paying...
totally agree new subscribers should get compensated, since they extended the beta, anyone who joined after the beta deadline should now become a beta users, close the public...
Hey Community,
Currently, some Fizz members cannot make or receive calls or use their services. This is a known issue and in the process of being resolved.
Fizz...
On the Fizz network status page: https://fizz.ca/en/faq/status-services
It was indicated last week that Fizz would be putting in a patch this week to fix the LTE issue. Can...
So I used data roaming ata TORONTO, because I thought the data also works there for I chose CANADA as my region. But I just found out there's a bill of thousands of dollars...
You have Canada coverage therefore you won't be charged. It's a bug of Fizz system.
However to be safe don't put any money in "Wallet" when you're in Roaming, Fizz would...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
Early adopters are a curious bunch. We accept imperfect products and services because we see its potential and need it.
So, why did you join fizz ?
I wanted to downgrade...
I only ever needed a data plan, couldn't care less about minutes or SMS, and they're the only Canadian provider which allows me to have such a plan.
Cut my bill in half not...
Hi everyone,
We noticed in several posts and threads that some of you would like to meet with us. What a great idea – it’d be an amazing opportunity for you...
Hey Community,
One of the many interesting things that Fizz offers is the possibility of helping others in the community and being rewarded for those actions by unlocking...
@ Rene D. I'm not really concerned about the reward at this point (although that doesn't explain the lack of level 7 reward), I just want to know when they're going to be done...
Hey Community,
We're at it again with another announcement...
We’re victims of our own success. Due to an overwhelming number of SIM card orders, we have created a...
Hey Community,
We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and...
I am currently unable to receive an sms 2-factor code on my fizz number. This seems to have been forgotten by the devs. Their network status says everything is working, but...
Hey Community,
As you know we're currently in Beta, and were looking for your feedback so that we can improve our services. For those of you who are travelling and have...
@Malcolm D yes you will need to purchase a travel addon prior to your departure here: https://zone.fizz.ca/dce/customer-ui-prod/#/account/travel?productId=161862&step=options
