j,ai dommandé deux carte sim il ya presque une semaine mais j,ai ruen recu jusqu'a maintenant alors la livraison est prévu pours deux jours
j'aime bien annulé la commande et...
For Regular people who have a mobile an internet plan. How long has it taken you to get to Level 5 Rewards???
I’d like to just have an idea, because I like to save money :)...
If your payment went through and was processed, you should have received your SIM cards by now.
You should contact Fizz support. You can send a message by facebook https...
Does fizz provide a free email address? if yes what will be the domain(@fizz.ca or @videotron.ca)? I'm right now with videotron and would like to keep the email.
I am currently trying to set up my voicemail but I'd rather not record a personalized greeting. Instead, I noticed that on the Fizz voicemail FAQ page, there's a note saying you...
If you didn't record a personalized greeting, it should default to the standard pre-programmed one. If you already recorded your greeting, using option 3, you can delete your...
Will Fizz have a discount or bonus for having 2 cell phones on the same account. Other carriers like Vidéotron offer 5$ off each mobile plan when u have 2 or more phones.
There is no extra benefit of having multiple mobile plans on the same account. The only exception may be points earned on the same account when you pay your monthly bill.
...
Yes, you can transfer your mobile number from Koodo. You can do that during the activation of your sim. You will get the option for a new phone number or transfer. Good luck.
Ive exceeded the maximum number of credit cards allowed ?
Im trying to ADD an alternative payment method and it wont allow me.
I absolutely need this resolved ASAP, as I have...
Contact the support right awayCHATGo to this page https://fizz.ca/en/contact-us, if you are not connect loginWait 15 seconds for the bubble icon to appear at the bottom right of...
Can I use the "pay as you go" option without adding funds to my wallet or is that mandatory? Is there a way to be factured for this on my monthly statement instead?
Fizz is prepaid. So you must have funds already in your wallet to use Pay As You Go.
Read here for related Fizz FAQs:
https://fizz.ca/en/faq/how-do-i-use-pay-as-you-go...
For the moment is not possible, since this information is not shared by Fizz. The only way is to the other party to have your phone number in the contact list
Hi Song,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the...
Will Fizz have a discount or bonus for having 2 cell phones on the same account. Other carriers like Vidéotron offer 5$ off each mobile plan when u have 2 or more phones.
There is no extra benefit of having multiple mobile plans on the same account. The only exception may be points earned on the same account when you pay your monthly bill.
...
Ive exceeded the maximum number of credit cards allowed ?
Im trying to ADD an alternative payment method and it wont allow me.
I absolutely need this resolved ASAP, as I have...
Contact the support right awayCHATGo to this page https://fizz.ca/en/contact-us, if you are not connect loginWait 15 seconds for the bubble icon to appear at the bottom right of...
Hi, I will be traveling in 2 weeks for a month and a half and I do not want to pay for that month since I won’t be using my phone. Is there a way not to pay my plan until I come...
Bonjour,
Je me demande si la vitesse de téléchargement est constante peu importe le nombre de gigaoctet que je télécharge. J'ai entendu que certaines compagnies diminuent la...
Fizz est entièrement basé sur le réseau de Vidéotron sur lequel cette pratique n'est pas présente. On peut donc assumer la même chose. Je crois aussi que ce n'est pas légal...
Ok, this is quite ridiculous,
There is so many problem with those modem router, it's not even possible
I have a setup not that complicated, many device, 3 computer, 2...
Aside from the initial setup where it wouldn’t recognize the password given by Fizz, my modem/router units been working fine. My Remote desktop works well. But I’m still keeping...
It seems that you have problems with the SIM or electric contacts. Did you try the sim in an other phone?It was working before?If yes, you should contact the supportCHATGo to...
Hi Pulasthi,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on...
Yes, you can transfer your mobile number from Koodo. You can do that during the activation of your sim. You will get the option for a new phone number or transfer. Good luck.
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
Hi all, I have a question, I activated my SIM card, however, I have a problem.
In my phone's settings, when I go in about, it does say "Carrier : Fizz 34.1".
But in...
Hey Community,
We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and...
Hi Folks,
Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still...
I am not able to receive verification code via text message from Facebook and Microsoft and WeChat. It is a real problem.
I noticed you said:
"Some SMS messages sent by...
Fizz has an ongoing (for months) known issue about receiving short code sms.
https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues
Hi, We detected and fixed a security issue on our website. The password of certain users may have been compromised. For security reasons and as a precautionary measure, it was...
I signed up for Fizz around 24 hours ago, everything works fine except for my text messages, I can send them, I just cant receive them. any ideas on how to fix this? I can...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
I have home Internet (subscribed in the BETA period): 120Mbps at $ 45. But now the price shown in "My Plans" section is 62$
Did you get the same increase?
The BETA...
Hello @All,
I have escalated the situation for Dany and Gerald regarding this issue. Once we will solve it, we will notify you by e-mail regarding this issue you will be...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Help out others, and they’ll help you.
Did you know you can share your referral code on social media, by email or even on a Post-it note? Whether they join for their mobile...
Hello Community,
Based on yesterday’s communication about our stabilization period, we wanted to clarify the information regarding your pricing after the stabilization...
