I need to upgrade my plan and get more data. My billing cycle started on July 5th and i tried to do it on July 3, said i couldn't and i had to wait until July 5. Now on July 6...
No your plan should change at lest 48 heures before the next billing cycle
Do you know that you can ask for data here ?
And here too
https://www.reddit...
NO, I can't? What kind of customer service is that? NO SERVICE! 3 days without Internet and you can't do anything but tell me to be patient? AMATEUR HOUR! Do not sign up for...
Hi PeterG,
In one of your other posts, you mention that red/orange light may be appearing on your modem.
The red light can indicate that the modem is no longer working and...
My account have sort of reseted ! I was level 3 and now I'm level 1, looks like I don't even have a plan but still have Fizz on my cellphone. It's a bit weird. I updated my...
Hello Genevieve !
It's a weird problem. It looks like a bug to me.
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your...
Hi Michele,
I've just checked your internet connection and everything is looking good now. Your modem is on-line and the signal are within specs.
If this issue will be...
Hi Marie-France,
You need to do a factory reset by pressing and holding for 10 seconds the small button at the back of your modem, with a pen or a paperclip.
I have subscribed to a fizz home internet and I have made an appointment with a fizz technician for the installation. I need a coax outlet and cable since I don’t have one in my...
No, you do not need to pay for it
However, you must contact the support to let them know, in this way they can plan a longer appointement to give the time to install the...
Is there any work around ? It takes forever to go through a couple voice messages.
I found a thread from a year ago but it's closed. The person best described the situation...
Hi Alexdilem,
We're constantly improving our services and we'll try to make the voicemail feature as easy as possible to be handled. I invite you to follow our dedicated FAQ...
I'm on Canada coverage. If I buy travel add-on for USA of 200 texts for $4 by adding money to my wallet, am I entitled to the full 200 texts no matter when I go? Fire example...
Hi Cameron, yes you can buy the travel add on for the USA just note that it is effective for your current monthly cycle and the next one. After that it would disappear. Hope...
Hi Daniel,
New customers still have a few more days to get the $35 referral.
As per webpage like https://fizz.ca/en/mobile
"Use a friend’s referral code when you...
Is there a way to remove the email that you receive when you post a comment on a question? I know we can not follow a question when we reply but I'm wondering if there's a way...
Yes when you reply uncheck the box
Or go to each one of your question and uncheck it
Or create a rule in your email to move the reply to a special folder, this is what I am doing
I ordered internet plan and paid with my credit card, I have an appointment for next week for receiving modem but I changed my mind and want to cancel it and get refund, what...
Hello Goli !
You should cancel your appointement in your account. That will cancel your subscription.
I suggest also that you contact Fizz directly just to be sure..
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Hi there,
I'm having trouble connecting a set of DSP speakers to my network. (KH80 from Neumann) These speakers are connected via ethernet to the router and utilize IPV6...
I need to upgrade my plan and get more data. My billing cycle started on July 5th and i tried to do it on July 3, said i couldn't and i had to wait until July 5. Now on July 6...
No your plan should change at lest 48 heures before the next billing cycle
Do you know that you can ask for data here ?
And here too
https://www.reddit...
Hi, I will be going to BC in three weeks for about a month. Unfortunately, I forgot to change my plan from "Quebec Only" to "Canada" before my billing cycle renewed. I have two...
Yes you can change know, but it will be in effect your next billing cycles
Yes you can buy addon
Non with quebec only you cannot have the data without an addons
I have not had Internet service for almost 4 days now. I've contacted customer support multiple times, without resolving this growing problem (my home phone service is VOIP - no...
You must do a factory reset
You can try to reset to original settings by pressing and holding for 20 seconds the small button on the back of your modem, with a pen or a...
Will my modem be shipped to the adress where I live (which is where i want it) or the adress linked to my credit card (which is 3 hours away from where i live lol)?
NO, I can't? What kind of customer service is that? NO SERVICE! 3 days without Internet and you can't do anything but tell me to be patient? AMATEUR HOUR! Do not sign up for...
Hi PeterG,
In one of your other posts, you mention that red/orange light may be appearing on your modem.
The red light can indicate that the modem is no longer working and...
This is the english community
Pour contacter le support par clavardage de 8h à 21h
1- Connectez-vous à votre compte (voir en haut à droite ).
2- Tout bloqueur de...
I have BLU Advance 5.0 HD. I can't enable data plan on it, it seems that the device is not fully compatible with Fizz network.
https://fizz.ca/en/faq/compatible-devices says...
Anderson, thanks for the feedback. When I spoke with Fizz representative in online chat, he said this phone isn't fully compatible, i.e. does not have dual-frequency support for...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
There are two settings on the router, 2.5GHz and one 5GHz. I want to connect my iPhone to the 5GHz however its not showing up on my WiFi connection settings.
.
.
Is anyone...
Band steering is under 5GHZ settings. Turn it off and Don't forget to give 5ghz wifi another name. 2ghz and 5ghz should not have the same name as far as I know.
I will go...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
Hi all, I made a thread about two weeks ago but no updates.
My phone is an iPhone 6, running iOS 12.1. and Fizz 34.1
The phone is American, but fully unlocked...
That's a tough one. The fact it can work for a while does not actually rule out a problem with your phone, as network tech is adaptive and intelligent these days so it could be...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
no contact support number on website and i see many customers of yours asked already that question and no update on website was made because i cant see where it says TO CONTACT...
Hi Normand,
As we are 100% digital company, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can...
Hello,
Try to configure the APN settings using this location: Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
Also, make sure the SIM card is in the...
As you know, at Fizz we’re constantly trying to improve our services. And this time, it’s the turn of our Home Internet service. Have a quick 5-minute to help us out? We’d...
Congratulations to Mike and Fling who distinguished themselves by their involvement in the Fizz community.
These two mentors are the first ones to be inducted online in our...
Hi Whizz Fizz!
We can't see the wall of fizz picture anymore. You have linked a facebook picture and the url signature is expired. Please upload the picture on your own server.
Hi everyone,
Have you been to your community profile page lately? Probably not, but we won’t hold it against you . Let’s face it, it’s not a popular destination. Well...
Hi everyone,
Great news, the $35 referral bonus is back until June 15, 2020.
We’ve always been a big believer of sharing within our community. So invite as...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We've been seeing a lot of chatter around how community points are earned and distributed, and we’d like to clarify a few things. Hopefully the Q&A below will...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
41CAI
- If your thinking of Signing Up now is the Time. Sign up before the 15 of June 2020
and receive 35$ back after your 2nd payment ... so your third month is Free or...
