This forum is mostly so users can help each others.
While they do monitor it, the BEST WAY to contact them is by chat.
The issue you are experiencing impacted a lot of...
I know there have been multiple questions on this matter, but I want to make sure that I am not left aside when you will be resolving the problem. My credit card was also...
Yup it is. Fizz is working to fix the situation.
Surely the fix will be a bulk one.
So until then, monitor the situation periodically. Especially emails/textos from Fizz...
Hi Agnieszka,
I just checked on this case from my end and the transfer for your plan from Petro Can to Fizz was confirmed yesterday and completed earlier today.
Your plan is...
I had the same issue as a few have reported here. Will the service be suspended? Is this someting automatically generated by a system that does not recognize that payment was...
Its done by the automatic payement system (i think). The problem append to many people so i really dont think Fizz will cut service to all people. But we are client like you so...
I received an email that my payment was refused. I then checked my bank statement and I was charged twice! Can this be resolved? Will I loose my account if it is not resolved by...
Hi lagui28,
The same issue happens to other today..... Hope everything will be ok soon!
FIZZ is aware of the problem and the technical team are working hard to resolve this...
Fizz seem to have a problem with payement since this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is...
You can acces it by any ligne not only your cellphone. Here the info : https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
To manually access your mailbox, dial...
They will cut my phone line if I don't pay they sent me an email they took 2 payments already i have waited and nothing has happened yet what will happen trying to find where to...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
I received an error message asking me to update my payment details. When I go to my bank account I see that the payment went through, but it went through twice.
Could you...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
I had a double payment today + an email saying that the payment didn't go through.
Trying to find the hours the customer service is open is looping back to the Solution Hub...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
Hi ! Can you be more specific on your problem ? Here the information for this case : https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service . Have...
We would like to change plan to fizz, but we like to know if there's a jack on the back the modem (telephone jack) to connect the home phone to the internet. Something like the...
No Fizz dont offer ip phone. You can make it with another compagnie like magic jack. I use Fizz + magic jack on my side and its work fine. Have a nice day :)
This forum is mostly so users can help each others.
While they do monitor it, the BEST WAY to contact them is by chat.
The issue you are experiencing impacted a lot of...
I know there have been multiple questions on this matter, but I want to make sure that I am not left aside when you will be resolving the problem. My credit card was also...
Yup it is. Fizz is working to fix the situation.
Surely the fix will be a bulk one.
So until then, monitor the situation periodically. Especially emails/textos from Fizz...
Hi Agnieszka,
I just checked on this case from my end and the transfer for your plan from Petro Can to Fizz was confirmed yesterday and completed earlier today.
Your plan is...
I had the same issue as a few have reported here. Will the service be suspended? Is this someting automatically generated by a system that does not recognize that payment was...
Its done by the automatic payement system (i think). The problem append to many people so i really dont think Fizz will cut service to all people. But we are client like you so...
I received an email that my payment was refused. I then checked my bank statement and I was charged twice! Can this be resolved? Will I loose my account if it is not resolved by...
Hi lagui28,
The same issue happens to other today..... Hope everything will be ok soon!
FIZZ is aware of the problem and the technical team are working hard to resolve this...
Fizz seem to have a problem with payement since this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is...
You can acces it by any ligne not only your cellphone. Here the info : https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
To manually access your mailbox, dial...
They will cut my phone line if I don't pay they sent me an email they took 2 payments already i have waited and nothing has happened yet what will happen trying to find where to...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
I received an error message asking me to update my payment details. When I go to my bank account I see that the payment went through, but it went through twice.
Could you...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
I had a double payment today + an email saying that the payment didn't go through.
Trying to find the hours the customer service is open is looping back to the Solution Hub...
Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of...
I received an email that my payment was refused. I then checked my bank statement and I was charged twice! Can this be resolved? Will I loose my account if it is not resolved by...
It will be resolved.
Fizz is working on it Top Priority since this morning. I doubt your service will suffer in any way.
I suggest you read the following about the...
Hi ! Can you be more specific on your problem ? Here the information for this case : https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service . Have...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Since last tuesday, I keep getting "No Caller ID" calls every day, multiple times a day. I don't know what I can do about it. Can anyone help me with this? Thanks!
Did anyone receive a letter from the Government of Canada regarding packages for $10 per month?
did any one apply for it?
and do you know if Fizz is eligible?
My RCA TV is not connecting to my home WIFI anymore, but it was working perfectly fine until last week.
1. did the factory reset - RCA TV
2. tried connecting multiple times to...
Hi Pavleen
Check the specs of your RCA TV. Is it able to connect to both 2.4 GHz and 5 GHz networks?
And how far is the TV located from the Fizz modem?
I suspect that...
There are two settings on the router, 2.5GHz and one 5GHz. I want to connect my iPhone to the 5GHz however its not showing up on my WiFi connection settings.
.
.
Is anyone...
Band steering is under 5GHZ settings. Turn it off and Don't forget to give 5ghz wifi another name. 2ghz and 5ghz should not have the same name as far as I know.
I will go...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
Hello Joe,
Apologies for the situation experienced and for the late answer.
Yesterday around 1:00 pm we had a short downtime on our services and the ones affected were the...
Hi all, I made a thread about two weeks ago but no updates.
My phone is an iPhone 6, running iOS 12.1. and Fizz 34.1
The phone is American, but fully unlocked...
That's a tough one. The fact it can work for a while does not actually rule out a problem with your phone, as network tech is adaptive and intelligent these days so it could be...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
no contact support number on website and i see many customers of yours asked already that question and no update on website was made because i cant see where it says TO CONTACT...
Hi Normand,
As we are 100% digital company, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can...
Hi Alexandre,
Thank you for bringing this to our attention.
Having checked in my tools, I can see that there is currently an incident reported in your area and this...
Hi everyone,
Great news! The community will be moving over to a new platform. To make sure no content is lost, the Community Hub will be in “Read only” mode between...
Hi everyone,
Hope all is well. Days are getting longer and it sure feels good to see that sunshine a bit while longer, right?
But back to our topic. Since day 1...
How exciting is that, right?
Key word: flexibility.
As you’ll discover, flexibility remains a key component in this new Fizz chapter. How? For one, there’s no...
Hi everyone, We just learned amazing news: for the second consecutive year, Fizz has been awarded the first place in the Léger WOW Digital index for the best online experience...
Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and any development will be...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
Hi!
Here's my code: 66KGA
Thanks!
As usual, I will gift extra data to customers who use my referral code.
BTW you can click on any username to check out their...
