We just got Fizz yesterday, and the modem (Hitron CODA-4680, hardware version 2A, software version 2.0.10.43b8) has rebooted 2-3 times on its own in a 24 hour period. The modem...
Try to do a factory reset
factory settings by holding down the reset button on the back of the device for ten (10) seconds.
If it does not help contact the support
To contact...
I have this showing up on my account on the site when I look at referrals, and it's been there for over a week now, but I never got a notification of someone signing up with my...
I've just checked my old emails and saw that I received a confirmation only when the pan was activated.
I don't know i the "Pending" icon was on my account before that...
I started to get the line cut out after 13 minutes of conversation . Especially bad when calling banks or Revenue Quebec. They place me on hold for 10-20 minutes and the line...
Hello Flystar,
Thank you for bringing this situation to our attention. I'm really sorry to hear about it!
To be able to assist you further more efficiently, I'm kindly...
Hi there,
I’m loving the Fizz Route/Modem so far, but I do have a couple of issues/questions.
1- I use a custom port for Remote Desktop. If I turn on the Firewall to its...
While I don't trust the Modem's firewall, a friend of mine got brute forced in and crypto'd whilst using the modem firewall. I would recommend you use a router which has layer...
I was changing my mobile number to a new one of my choice,
However, I couldn't complete the transaction, and now the number of my choice is not available in the system...
Did you wait at least 30min between the 2 try? Maybe it will be released and available again when the system realize that the transaction didn't completed.
The best is to...
Hello Alexandre,
Could you please try to make a manual network search from your phone's settings menu and switch to Fizz 3G network, instead of LTE? If the issue still...
I know we can hit 7 to delete a voicemail, but it doesn't seem to work before the voicemail finishes. Today I accidentally hit 8 while the voicemail was still on, and it cut the...
Andre,
To do this about your payment,
you need to contact the Fizz support online by chat.
This service is available from 8h00 to 21h00, each day.
First, open a session...
Lost my phone with 4 day old Fizz SIM card inside.
Blocked/reported lost SIM to Fizz.
Received a new SIM in the post, but was told to get in contact for the Change SIM card...
Hello Eloïse,
Please reach us directly through chat to activate the newly received sim card for your current mobile plan. For more about this, please take a look at...
Olivier...
It's a spell !! Cast by the 3 bips...
Once you've heard them, you turn into a zombie and you go to the forum and you type the bip bip bip question without...
Jais deja un modem pour l'internet chez moi, mais je ne possède pas le compte pour ce modem ,esque il aurais une possibilité de désactivez ou fermer définitivement le compte...
Je comprends que personne aime le gaspillage, mais je te conseillerais de t'abonner et prendre le nouveau modem avec l'abonnement.
1. Il est gratuit
2. Il est garantie (ton...
I don't know why but ever since 2020, one of four accounts I have under fizz looks like it got cancelled. I'm unable to get that sim working on my pixel. I go-to my fizz...
Jin,
You need to ask for support from Fizz by chat.
This service is only available from 8h00 to 21h00, each day.
To contact them without problem:
First, connect you and get...
Mihai,
Do you need help about your APN Settings on your phone?
Please contact the support online tomorrow (from 8h00 to 21h00).
To chat with them without problem:
First...
I have this showing up on my account on the site when I look at referrals, and it's been there for over a week now, but I never got a notification of someone signing up with my...
I've just checked my old emails and saw that I received a confirmation only when the pan was activated.
I don't know i the "Pending" icon was on my account before that...
Haven't seen any posts regarding this issue for the past month and unfortunately it is still an issue.
I tried to get one from Microsoft last night and get got it.
Contacted...
I've been having this issues for the last few days.
During phone calls (they usually last about 2 minutes) before I can hear 3 beeps and 30 seconds or a minute later the line...
Apparently I'm logged in now that I can ask this question, but I'm not lucky every time like today. When I click on "login" on community hub, I'm taken to the Fizz home page...
Log into your account first. Then click "My Profile", it will make you login again. After that, head over to the community hub and press login. You will immediately be logged in...
It’s not a first time I’m having problems with fizz! Please tell me why I cannot talk more than 1 min ? I’m getting disconnected after 1 min of talk ! It’s started today morning...
Olivier...
It's a spell !! Cast by the 3 bips...
Once you've heard them, you turn into a zombie and you go to the forum and you type the bip bip bip question without...
For the past two days my phone randomly drops every call. It beeps 3 times and then after about 60 seconds drops the call. Anyone else experiencing this issue?
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
I am wondering on what network this company will operate. Is the network will be as reliable as big canadian's
company? Will it be running on LTE or 3G as Public mobile..?
Hi Gab!
Fizz works on Videotron and its partners' networks. I was with Videotron before and never had a problem with the coverage, so I'd say the network is reliable!
Also...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
Oh my!!!!! Use this one for the 25$ reference, AND instant karma, AND assured fortune, AND become luckiest person on earth, AND have perfect health till you're 98 years old...
Time off is the perfect excuse to see your friends to play outside, feast and stay up late. Well, here’s another amazing way to rally everyone up.
Until January 15...
I added a five dollar data on my Wallet and couldnt use it anywhere in Baja California ! I wouldn’t mind but I am pissed since I am travelling alone in Mexico. On fizz web site...
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
I added a five dollar data on my Wallet and couldnt use it anywhere in Baja California ! I wouldn’t mind but I am pissed since I am travelling alone in Mexico. On fizz web site...
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
