No issues here, Berri UQAM and earlier Villeray. Although it doesn’t surprise me if you had a blip in the network. They seem to usually do unplanned(or planned to them)...
(https://fizz.ca/en/faq/compatible-devices)
For an LTE-compatible phone configured with LTE network preferences:
Calls: Your device must support HSPA 850 MHz or 1900 MHz...
Did you reconfigre APN parameter https://fizz.ca/en/faq/what-are-fizz-network-settings-apn ?
Is your new phone compatible with Fizz https://fizz.ca/en/faq/compatible-devices ?
Hello,
After i missed a call and the caller is leaving a message in my voicemail, i'm receving an SMS that tells me "You have a new voicemail from 555-444-3333".
I would like...
Hello, here is info on how to contact Fizz supporthttps://fizz.ca/en/contact-usYou can send a message by facebook https://facebook.com/fizzcaOr you can use Fizz chat. Make sure...
Hello,
I forgot my voicemail PIN and therefore I cannot access my voicemail. I've been looking for a solution to reset my password. Apparently I need to go to "My plans" and...
my issue was asked 6 days ago, still no reply? please reply. l,i sent a few e,ails to ticket email add then i was told i could send anymore. need it be fixed!!
You need to contact Fizz with chat.
To do so open a help page like this one : https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You'll see a bubble chat at the...
Dear Sir/Madam
I ordered a SIM card 3 days ago and was told that it was delivered to my address yesterday. I still have not received it. I would like to be sent a replacement...
Under your account
https://fizz.ca/en/faq/what-is-a-referral-code-and-how-do-i-get-one
si tu as besoin du clavarder avec le support
CHAT
Go to this page https://fizz...
Hi, my Samsung Note does not work in some spots in the city and around: while I am not able to make or receive calls other phones are ok. SMSs were ok until contacted support...
Bonjour!
J'ai le forfait appel au Québec seulement.
Or, je quitte pour un voyage de 9 jours dans une province du Canada. Est-ce que, même si je n'aurai pas accès aux données...
After repeatedly running out of data, I upgraded to an extra 2 gigs and got rid of US service. I received a confirmation e-mail that garanteed me the change would be coming up...
I saw your attractive advertisement for mobile monthly plans. The price is only attractive at stabilization period. Your regular price is not cheaper. So I don’t have any reason...
Bonuses are another reason.
You get points for bills payment, badges, and participation in the forum. When you have a certain amount of points, you level up and get bonuses...
Hey,
I have requested an upgrade on my mobile account to add 250mo (the first one) 10 days ago, is it normal that it still says "Pending activation" ? Do I have to do anything...
I did not add any payment method, but the website show me an error "You have reached the maximum number of credit cards allowed on an account", please help me to verify it, thanks.
You need to contact the support in order to reset it
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every...
Does anyone have experience with cellular signal boosters & Fizz?
I go camping often in remote areas with weak cellular coverage and want to put a booster on the camper...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
I wasted a lot of time yesterday with my Samsung Galaxy S7 while trying to resolve this problem. I chatted with the live help from Fizz (Catalyne) who told me to contact my...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
Hi all, I have a question, I activated my SIM card, however, I have a problem.
In my phone's settings, when I go in about, it does say "Carrier : Fizz 34.1".
But in...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
Open an Internet browser and enter in the address bar: 192.168.0.1
Identify yourself with the login information:
Username: cusadmin
Password: Your Wi-Fi password
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Hey Community,
We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and...
Hi Folks,
Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
no contact support number on website and i see many customers of yours asked already that question and no update on website was made because i cant see where it says TO CONTACT...
Hi Normand,
As we are 100% digital company, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can...
Hi everyone,
Over the next few months, we’ll be introducing new challenges for you, our amazing members. Why? We like to keep things fun, and love the idea of giving you...
Hello Community,
Based on yesterday’s communication about our stabilization period, we wanted to clarify the information regarding your pricing after the stabilization...
