This is the english community
Votre messagerie vocale est accessible en maintenant la touche ‘’1’’ de votre téléphone enfoncée pendant quelques secondes. Maintenir la...
So basically I'm travelling to the us soon and was hoping to get more coverage. last time I checked (before price change) it was under 35$, which was ok for me since I'm paying...
Unfortunately, if you change your plan now, you will lose your pricing plan forever. As others have said, you can get the add-ons for US travel. Another option is you purchase...
Je ne suis pas capable d’appeller quelqu’un! De mon côté, ça ne sonne pas. Mais l’autre personne reçoit mon appel mais n’entend pas.
Pourtant mon réseau cellulaire semble...
Personnellement je communiquerais avec Fizz par messenger si le problème persiste, c’est ce qui fonctionne le mieux pour moi. Avez vous essayé de mettre la carte SIM sur le...
Hi I had no internet when i woke up today and i have reset the router. I can't see the circle for contact support at all. What else I can't do i feel pretty frustrated that...
It seems a problem with the cablecheck the coaxial cable
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your...
I'm in the process of switching internet provider, already have cellular with Fizz, but when investigating I found that the Hitron CODA-4680 modem had Bufferload issues since...
Hello Krista,
I am sorry for the inconvenience. Our service is 100% digital and the only ways of communication remain in the online environment.
Regarding your case, I can...
All on line, you can also use your phone to track the usage
If you do not have money in the Fizz's wallet when you use all your data you will not have any extra, your data...
Hello Skrypt,
I have verified your account and there were no incorrect charges registered. Two of them were for the renewal of your plans and one was for an Add-on. You can...
how can i change the card registered for the payment. system dont allow me to remove the existing card and also dont allow me to add new card saying that maximum card limit has...
You need to contact the support, in order to reset the limit
After you need toadd new new card and associated to your plan
and after you can remove the old credit card
The...
Jeff,
For the problem about your voicemail, did you ask for assistance from Fizz support?
Do you have a special price for your plan? If yes
Please, contact them.
Fizz chat...
I would really like a new voice for my voicemail, preferably female. But a different male voice could work too. Just can't stand that guy's voice. I'd almost rather not get...
Hi all!
I was wondering how do we receive the ''Travel Add-On'' badge/Unlock reward?
I recently (about more than a month ago) went to the US and B.C - My plan only covers...
Apparently prices will increase by 1 dollar for unlimited talk and 1 dollar on 1g and 2g plans but decrease 1dollar for higher gig plans. Has anyone heard anything about this...
This is the english community
Votre messagerie vocale est accessible en maintenant la touche ‘’1’’ de votre téléphone enfoncée pendant quelques secondes. Maintenir la...
Hi,
A fellow Fizz customer has told me that Fizz has a carry-over GB plan? For example, if not all of your month's worth of GB (i.e. 4GB) has been used, it can carry on to the...
Jeff,
For the problem about your voicemail, did you ask for assistance from Fizz support?
Do you have a special price for your plan? If yes
Please, contact them.
Fizz chat...
Hi I had no internet when i woke up today and i have reset the router. I can't see the circle for contact support at all. What else I can't do i feel pretty frustrated that...
It seems a problem with the cablecheck the coaxial cable
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your...
I noticed in my "SIM Card Status", the "Mobile Network State: Disconnected".
I wonder if that's a problem (and how to solve it).
Everything seems to work fine except for...
Needed to share this link posted orignialy in French, who might be helpful for people getting stuck when Samsung is asking for a PUK Code. I noticed few questions and could be...
Hi !
When I try to send a SMS, the message is not sent and I have a message saying the message could not be sent using Fizz Network. Error 38.
Do you know what to do...
I have activate my sim card, but now my phone ask me my NCK code to unlock the network of the sim card. I've tried to unlock it with the number to unlock it in my account, but...
The message you got mean that your phone is lock on the provider's network from which you bough it.
You need to call them and they will give you the right code and it's free...
So I just subscribed to the Fizz home internet service. I am paying 40$ with tax included and so far speedtest says I am getting 67Mbps. So far so good!
Anyone else has any...
Mine is great! The router component of the modem isn't super strong, but it's very easy to switch to your old router and just use the box as a modem. Consistently fast speeds...
It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT...
I have unlimited in-province calls, and received a call today from my vet - kind of important, what with my cat being sick - and she had limited time to talk, and after about 1...
I was just about to write the same thing. 3 beeps and call drops. This issue is an old one that hasn't happened to me since last fall. I think it's back again because of...
I did all the manual APN configuration settings on my current Huawei phone, tried restarting my phone and even tried reinserting my SIM card multiple times. But I am still not...
Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately.
Refer to:
https...
Hello Fizz!
I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.
Please reply to...
Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir
Points
1 point: Give a kudos to a user by clicking on the heart of an...
I am wondering on what network this company will operate. Is the network will be as reliable as big canadian's
company? Will it be running on LTE or 3G as Public mobile..?
Hi Gab!
Fizz works on Videotron and its partners' networks. I was with Videotron before and never had a problem with the coverage, so I'd say the network is reliable!
Also...
Hi everyone,
We've been seeing a lot of chatter around how community points are earned and distributed, and we’d like to clarify a few things. Hopefully the Q&A below will...
Hi everyone,
We’re so thrilled to see how much you appreciate the $35 referral bonus. Now, it’s time to streamline that excitement :)
No more referral code spamming. ...
Time off is the perfect excuse to see your friends to play outside, feast and stay up late. Well, here’s another amazing way to rally everyone up.
Until January 15...
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
You should contact support for assistance.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m...
I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsapp when I’m outside without wifi? Or I have to add data option in order to use...
Hi!
I have a late payment. I have been asked to update my card. I did it even if I keep the same card with funds on it. Since then no change. Can't get anyone one the chat or...
Seems to be a bug with the payment system. There is probably some leniency with respect to this - as long as you let fizz know it will probably get resolved after the holidays.
