Answered question

i had a plan last month but now it says i dont have a plan?

I dont have cellular data for the last 2 days and i just checked and it says i dont have a plan? what should i do, i paid my last month plan and everything. I have iphone x

Jacob
Jacob

Jacob

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Hi Jacob

are you sure that you do not have multiple accounts?

Did you try to reboot the phone?

Do you still have data in your plan?

Do you have any data limit configured?
In some phone you can block the data after a certain amount.

Are you under Fizz or Fizz Ext?
If you are using Fizz Ext you need to enable the data roaming

Is your network operator configured in automatic?

Please check with the support

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

Jacob
Jacob

Jacob

User level
Level
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11 / 100
points

i cant contact support, its super slow or the chat just doesnt pop up

Jacob ask fizz to see what happened. To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Hello Jacob,

We're truly sorry to hear about this situation. I kindly wish to inform you that I checked as well and was unable to find a plan on this account, which means it was activated on a different one. Rest assured that I already provided manipulations that can be tried, on your other community post: https://community.fizz.ca/questions/2521320-cellular-data-problems

If the situation persists or you don't remember the log in information of the other account, please don't hesitate to contact us: https://fizz.ca/en/contact-us To contact us on live chat, a chat bubble will appear in the lower right corner on any FAQ page visited on the Fizz website, within business hours. You can, however, reach out to us on any channel you'd prefer, so we can be able to further help.

Have a wonderful day!
Ioana