Answered question

Cellular data problems?

since yesterday night, i havent been able to go on any apps that need internet or data? i did restart the phone, ive looked up but nothing like this as been shown

Jacob
Jacob

Jacob

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Hello Jacob,

We're sorry to hear about this. I checked your account and was unable to find an active plan there. If the plan is on a different account and there's still data remaining in this payment cycle, then I will suggest the following manipulations in order to remedy this:

  • turn on airplane mode for a few seconds, then back off. After you do this, make sure you keep only mobile data on and Wifi disabled.
  • make sure, if you have an iPhone, that it has the latest software update or if you have Android, that your APN is set correctly. You will find your APN settings by going to your phone's Settings → Connections → Mobile networks → Access Point Names → APN. The settings have to be written exactly as they can be seen on our page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • try to disable automatic network search, then manually connect to Fizz EXT then back to Fizz. Depending on your device, you will be able to do this from:
  • Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz
    iPhone: Settings → Operators → Fizz EXT then Fizz

    For additional steps to try, you can also check the FAQ Mike provided with how to use your phone to access data. Should the situation persist, please contact us so we can be able to further help: https://fizz.ca/en/contact-us

    Have a wonderful day!
    Ioana

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Other answers

Jacob,

What phone are you using?

Do you still have data in your plan?

Do you have any data limit configured?
In some phone you can block the data after a certain amount.

Are you under Fizz or Fizz Ext?
If you are using Fizz Ext you need to enable the data roaming

Is your network operator configured in automatic?


You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)