Unanswered question

Why can't I call 1-8XX numbers? (canada-wide coverage plan)

I need to call Abbvie Care to schedule the delivery of my meds but can't due to me being unable to call them. It says "your call is unable to be completed at this time, please try again later". I also need to call my insurance so I don't get charged for the meds but thats another 18XX number. What can I do to fix this? I've tried resetting APN, I can't get the support message bubble to appear during the given hours on multiple browsers, and I don't have facebook/twitter. This is extremely frustrating.

Geoff
Geoff

Geoff

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Answers

Hello Geoff,

I apologize for the situation you've encountered, I suggest you reach out to our support where you can have it checked out.

Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click
on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.

Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.

If you do not use Facebook or Twitter, I suggest you fill in a contact form with your request directly from your account and our support team will help you out, to do that, go to My profile > Contact forms.

Have a good one!
Nicolae Bogdan

I am having the same issue an it is already a week they've been telling me they are working on it.
I just spoke to support and they said they know of the issue and their are still working on it.

I have the same problem. However, you can try to call the 1-8xx number again. I called few times, and I was connected after up to 5 times trial.

Mark
Mark

Mark

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Same problem here... Either get fast busy signal with "network busy" reason for call rejection, or get the "your call is unable to be completed at this time" message. In essence, FIzz seems to be overwhelmed with call volume for the discounted lines they're leasing from major carriers.

This is truly disappointing as we switched to Fizz to save some money, not to completely cut off our ability to make calls!

There's a lot of telephony issues worldwide because of the covid-19 and all the people working from home. Be patient, a lot more people are on calls and jamming the network at once, you will get through eventually. Good luck!

Mark
Mark

Mark

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I'm generally a patient person, but, having worked for a couple of decades in the telecoms world, I know Fizz has really cheaped out on their bandwidth, hoping we'd never or at least infrequently hit capacity. Well, we've hit it now and calls aren't going through.

This isn't a question of being patient. Calls are not going through. That's a reduction in service to me. Time for Fizz to step up and refund some monthly fees for not delivering viable service.

I'm well aware of the situation of other cell customers in my area - nobody else is experiencing failures to connect calls, only Fizz customers (3 in our area). I'd be totally toast if I had to call 911 - that's not an acceptable (and shouldn't be a billable) level of service.

MgFizz
MgFizz

MgFizz

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MgFizz
MgFizz

MgFizz

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Is your problem resolved?

PL1111
PL1111

PL1111

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Mark
Mark

Mark

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Congestion got better toward the end of last week (26/17 March) but frequently call quality, once a call was established, was poor. Only slightly less frequently did I have to dial a number 10 or more times before getting through.
NOTE: My calling plan is unlimited voice Canada and USA - this is not a matter of me trying to call outside my plan.
NOTE ALSO: the congestion was noticed not just on long distance calls but also local calls, like to my neighbor next door in 613 area code. If I had needed to call 911 I would have been in serious trouble.