Answered question

home internet billing problems?

When I had signed up during the Beta at $45 for the 120GB plan I was told that this price would not change, even after the Beta, as long as I did not change my plan.
I am now being billed $62 for the 120GB plan!
I did not change my plan so what gives?

Erik
Erik

Erik

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13 / 100
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Mike
Mike

Mike

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4
5000 / 5000
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It seems to be a common problem in the invoice, you need to contact the support in order to correct it.

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

GOAT
GOAT

GOAT

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3
2297 / 5000
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I've seen multiple postings with similar issues. Contact Fizz ASAP!

Fizzy
Fizzy

Fizzy

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4
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You should contact Fizz support, they will create a ticket.

 

Other customers have reported the same issue:

https://community.fizz.ca/questions/1988347-internet-plan-price-62

https://community.fizz.ca/questions/1986237-home-internet-beta-check-account-price-increase

 

Here is the reply given by Whizz Fizz Team to others a few days ago:

"I have escalated the situation for (customers A and B) regarding this issue. Once we will solve it, we will notify you by e-mail regarding this issue you will be restored to the beta price and have refunded for the difference."

Erik
Erik

Erik

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0
13 / 100
points

so I opened a case with FIZZ via the forms and got an email with a case number,
then I got three emails saying "I am sorry about this situation.In order to help you further I escalated this situation to our technical team.Once they will have a response you will be notified via email."
and then a few minutes later i got another email saying "Thank you for taking the time to contact us. This is to confirm that ticket #27902 has been successfully closed. It was a pleasure assisting you."

no other communications, and on the web site it still shows that I am being billed for $62!

What the heck?!!!

are they just ignoring their users?

Bill
Bill

Bill

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Level
2
761 / 2000
points

It's a bug affected many internet users. Just be patient and Fizz will fix it.

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

@Erik, no worries. You have written confirmation, you will be refunded

 

If you have no news, ask Fizz support again and find out from them when you should have an answer

There's no need to escalate a complaint to CCTS yet.

Dominic
Dominic

Dominic

User level
Level
3
4690 / 5000
points

Contact chat support.