Answered question

Home Internet (BETA): check your account for a price increase?

I have home Internet (subscribed in the BETA period): 120Mbps at $ 45. But now the price shown in "My Plans" section is 62$

Did you get the same increase?

The BETA Internet FAQ page says:

"To thank you for supporting us from the very beginning, you will keep your beta price for as long as you keep your current plan. Do not change your plan once the beta period ends; if you do, current prices will apply."

I've contacted Fizz customer support and they just opened a ticket for this situation. Be sure to check your accounts and get in touch with Fizz if you have the same problem.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello @All,

I have escalated the situation for Dany and Gerald regarding this issue. Once we will solve it, we will notify you by e-mail regarding this issue you will be restored to the beta price and have refunded for the difference.

Have a wonderful weekend!

Catalin

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Other answers

GOAT
GOAT

GOAT

User level
Level
2
1407 / 2000
points

Very strange. Hopefully just a glitch in the system.

Mos
Mos

Mos

User level
Level
1
647 / 750
points

For me its still $45, hope you solve it.

Zef
Zef

Zef

User level
Level
1
706 / 750
points

Don't worry. We have good Fizz Team to resolve this!

Francesco
Francesco

Francesco

User level
Level
0
30 / 100
points

So far all is normal too

Soheil
Soheil

Soheil

User level
Level
0
45 / 100
points

Same for me, price went to 62$. Contacted FIzz and they said its a glitch. I also got a ticket number.

I just checked, me too. I'm afraid to contact them, last time I had a billing error on my mobile account, instead of fixing it, they sent me a new contract agreement with a higher priced plan and then tried to blame me saying I changed it. Keep us posted of what they say!

@Gerald, I would accept the "glitch" explanation given by Fizz to @Soheil.

 

If you previously had 120Mbps for $45 and now it's showing the same plan for $62... I would say it makes no sense for Fizz to say that you, the customer have modified the plan. First, it's the same plan. And secondly, the plan now costs $72, where would you have gotten the $62 come from?

 

Dany and Soheil, please keep us updated.