Setup a plan in Sept. I payed and booked an appointment and the Tech didn't come on 3 separate occas
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theo L. #34694
Posts: 1 ✭✭
in Internet
Was referred by a friend back in September. They gave me a referral code and I setup an internet plan and booked an appointment for installation in late September. I assumed they would call (I gave my phone number during the setup) when they arrived so I could let them into my apartment, but never received a call. I scheduled 2 times again after this and both times received no call or any kind of contact besides an automated email saying I missed my appointment. My account was charged and I've received nothing but automated emails, please help.
20
Answers
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Hi Theo,
you should talk with the support to sort it out, since you need to restart the process.
from this page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Hello Theo,
We're so sorry to hear about this. I checked your account and indeed I see that the appointments appear as missed. I also see that the system has already issued the refund for both subscription orders, it will just take a few business days for your bank to process the transactions and for the funds to reach you.
In this case, I kindly invite you to please reach out to us, so we can make the necessary verifications regarding this and further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day!
Ioana4
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