My data is missing
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Answers
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Need to get back your missing data? Here is info on how to contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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It can be a problem with the interface, try with a different browser9
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It sounds like something went wrong with your account, and only the customer service can put in a ticket to start to figure out what went wrong.10
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Looks like a custumer service problem. You can contact them by chat here once you are connected to your account. Go to solution hub, roll down completely and the chat bubble will appear after a few seconds. You can also contact them on facebook or messenger.9
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.
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Hello Zhiyan,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan2
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