In the US as I write this, and phone calls + sms are not working at all
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![Daniel P. 6000](https://us.v-cdn.net/6032561/uploads/defaultavatar/nT4EDJUO22WSF.jpg)
Daniel P. 6000
Posts: 21 ✭✭
in My Mobile
I just arrived in the US.
And, yep no phone calls available on my fizz service, same for sms (not working at all)
Im in trouble now with this fizz service
And, yep no phone calls available on my fizz service, same for sms (not working at all)
Im in trouble now with this fizz service
![:( :(](https://forum.fizz.ca/resources/emoji/frowning.png)
11
Answers
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Did you enable roaming on your phone ?
If you did not configure APN parameters while in Canada then you should do it now5 -
Do you have Qc/Can/Us coverage on your account? If you updated just before to go, it will be applied probably only next billing cycle2
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Look at your account, you can possibly do an international calls add-on on your account who'll take effect now, if it's the case...2
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Hello all,
APN have been set a while ago.
Roaming is activated
And my service plan is Canda + US already3 -
Have you tried manually choosing a different signal?4
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Weired. Maybe you need an iphone?1
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Re Allison :
- Good suggestion, I already tried that before posting here.
1. I selected another provider (From AT&T to T-Mobile) --> Same issue
2. I changed the preffered network type to 3G only --> Same issue
Changed network type for LTE --> Same issue
Changed network type for Global -> Same issue
Going to *#*#4636#*#* for more network types options, same issues so far.
When in the *#*#4636#*#* menu I see that the voice service and data is connected, but I can't place any calls or send any sms.
It just close the conneciton with "Call ended" message on the phone app.
Re Rose, I am in the US now for Business I will sadly not buy an IPhoune. Good try, I will never buy an Iphone anyway.2 -
Sorry you're dealing with this problem. It sounds to me like there is a problem on the Fizz side of things--like your account doesn't have proper permissions for the Canada/US plan. Have you been to the US and had things work before?4
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Re Allison, I have never been to the US with Fizz service.
Last time I was in the USA with that same phone, but I was with Telus ( In december 2018)
Had no issues
Now im in California, and last time I was in the State of Washington.
Just to keep debugging I did a network factory-reset (since I played with alot of settings when trying to fix). And well still same issue.
So for now it's not working for me on Both AT&T and T-Mobile.
I was able to finaly see that chat bubble, and the chat session ended by an escalation of this ticket with L2 support I guess.
I really do hope that this is fixed before tomorrow where having a working phone + SMS will be -->>VERY HANDY<--.
that is a very short trip to the USA and I will be leaving out soon.2 -
If you added Canada & US coverage before the beginning of your cycle then it must be Fizz issue.
AT&T network does use band 4 which your phone must support in order to use Fizz in Canada.5 -
Re M.
Indeed I added USA coverage before the current billing cycle
Still waiting for something from the support escalation... would be nice if they can fix that before I go back to canada...
I am very disapointed I can politely say. I took US coverage because I go to US.
2 -
Still no fix from fizz...
Getting pissed off now, Bough US plan and it's not working for exactly why I bough it....
2 -
Still no fix, that is one unhappy customer.
I was able to finally use the chat. But they were not able to fix the issue, they escalated this.
I am getting ready to not have phone + sms services for my stay in the US.3 -
update on this.
as expected fizz never fixed this issue.3
This discussion has been closed.