Answered question

Internet interuptions?

Why does my internet service keep on going off and on?

Cheryl
Cheryl

Cheryl

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1 / 100
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Hi

Sorry you are having internet issues.

Does the problem occur with WIFI only or even when you connect directly to modem via Ethernet cable?

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the issue occurs with WIFI only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Sophia
Sophia

Sophia

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Level
0
42 / 100
points

Me too! In Rosemont area

Simon
Simon

Simon

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0
31 / 100
points

Internet seems to be down in Rosemont. Wifi and Ethernet not working. Tried to unplug the router, to reset It as well. Nothing is working

Patrice
Patrice

Patrice

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0
12 / 100
points

Down for me too, Rosemont

Eric
Eric

Eric

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0
21 / 100
points

Me too, H1M1E4

Eric
Eric

Eric

User level
Level
0
21 / 100
points

Can we get a statement from Fizz about the Intermittent internet outage?

Melanie
Melanie

Melanie

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Level
0
12 / 100
points

Yes me too, it has been 10 days of o and off. Videotron has signaled it.
I would like to see Fizz declaring the real status of the internet too.

And if they could fix the issue also!

Cheryl,
Have you tried to do a factory reset of your modem?
It can help.
With a needle, hold on 35,40 seconds the reset button back in the center of the modem, released it after.
Wait 2,3 minutes until you are seeing again the modem's lights.
If you are connected directly to the modem, you'll see on the screen:
Easy connect.
Types twice the factory password code back of the modem.
Your internet connexion is supposed working well at 100%.
After, reconnect the other devices on your wi-fi network with the same factory password code.
If you still need more help, contact the Fizz customer customer by chat.
Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
Click on the green interrogation point appearing down to the right of the page and click on the green chat bubble.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Cheryl,

Sorry for the situation encountered.
Did you try the steps our community members suggested? You can also take a look at our page: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
Please contact us in private if the situation persists, so we can help further. Here you can find how to reach us https://fizz.ca/en/contact-us

Thank you for understanding, have a great day!

Adelina