Answered question

I dont know why my account is frozen ?? While payment is made 2weeks now

My oayment is made and my account is frozen 2 weeks now , i can t make no calls no text no nothing ! What s the problem please



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Hello nouhaila,

Apologies for the encountered issue.

I have verified your account and I see that no plan unfreezing order has been registered, therefore I have created a ticket towards our technical team to have the situation verified by them.

Once we will receive a response on the matter, you will be informed by e-mail.

Thank you for your understanding and patience.

Have a good day.

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Other answers

Hi Nouhaila

Please restart your phone and logon your account to check the plan status.

You can check to see that payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page:

If your service is suspended, you can go on your account to make a manual payment.
My Plans >> Manage plan >> Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here:

In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one:
4- The green chat bubble should appear after a few seconds in the bottom right corner.