Answered question

I can't create an internet plan as my address is listed as "already used" by another Fizz member. Can you please help?

My accommodation old tenants are Fizz clients. Following their moving they have updated their Fizz accounts with their new address (on the 13th Feb), and also get their box installed there.
However, it seems I still can't subscribe under to their old address as it appears as still being under a Fizz subscription.
Can you please help ? How long should I wait before being able to re-subscribe ?

Thanks!

Eugenie
Eugenie

Eugenie

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Mike
Mike

Mike

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4
5000 / 5000
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Hi Eugénie
Only the support can help you in this situation

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

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Other answers

Alexandre
Alexandre

Alexandre

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Hi Eugenie,
Like Mike said, I would defenetly go with the support for that one!
Good luck and have a nice day! :)