I have updated my payement

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abdelhamid H.
abdelhamid H. Posts: 2 ✭✭
in Internet
Please get it back

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  • Mike
    Mike Posts: 20,757 ✭✭
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    Hi Abdelhamid

    Here we are users

    For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

    If you associate a new credit card with your plans, you can also force the payment
    My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • abdelhamid H.
    abdelhamid H. Posts: 2 ✭✭
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    What's going on ?
  • NinjaBunga
    NinjaBunga Posts: 201 ✭✭
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    Glad to hear :)
  • Alexandre L. 85994
    Alexandre L. 85994 Posts: 531 ✭✭
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    Here it's the user page. You sgiyld cobtact the support for that kind of requirments!
    Have a nice day and good luck! :)
  • Seani
    Seani Posts: 28 ✭✭
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    This is community, not fizz support, go to "my profile" and fill contact form.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    addelhamid,
    Please, dont forget to associate your new credit card to all of your Fizz plan and cancel the old one.
    After, if your Fizz plan is blocked, you must do a manual payment after this procedure:.
    Click on: Manage my plan - Payment mode - Click on the green button: Do a payment now
    Normally, it takes a delay of 2 hours to reactivate your Fizz plan.
    See this:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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