The invoices will display your account number (but without your name & address): My Plans → Transaction history If you need to associate the account number with your name and address, you can print the service agreement contract: My Plans → Manage my plan → Service agreement
If there is any issue, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca 2- Any ad blockers in your browser should be disabled. 3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-can-i-view-my-service-agreement 4- The green chat bubble should appear after a few seconds in the bottom right corner.
Yes, you should have one already when you sign up. It's a PDF file. Or you can go to my plans and"sevice agreemtn" , and download the PDF invoice there.
Hi Everyone,
My wife and I are changing address and fizz is insisting that I have a technician come over to install the internet. This is a problem because your next...
Hi Valerie
If the cable is connected with Vidéotron infrastructure yes the modem will work
However, you still need to have the technician to come and check the line, but...
Hi Édouard
Only the support can change the email, therefore, you need to contact them
To change your email address associated with your Fizz account:
---
You must...
My internet plan was on my partner account and she is moving so I want to transfer it to mine. Since she cant transfer it she needs to cancel it and i need to create one on my...
Hi Youri
Sorry but Fizz does not have this option, you can try contacting the support to see if they can accommodate your request.
You can contact Fizz support by chat...
Hello, Fizz :)
Me and my husband have the same residence adress. When he try to activate his sim-card, everything is fine. But when i'm try to register my sim card to my credit...
Tetiana,
Did you open 2 differents Fizz accounts with the same credit card?
It's not possible. Each account must have his own credit card.
Also, Please, check the adress for...
Hi Siddharth
You will need a valid credit card when you are ready to activate a Fizz plan: https://fizz.ca/en/faq/what-payment-methods-can-i-use
No other documents are...
