Answered question

Why is the 10 MBs with Fizz much slower than it was with my previous provider?

This week, I switched to Fizz to have unlimited Go. As soon as I did, I noticed that the internet was much slower than my previous provider’s speed, although both of them were the 10/1.5 plan. How can I fix this situation?



User level
3 / 100

Hi Carla

Is the Wifi Internet working with the other devices?

Did you try to forget the WIFI and associate the wifi again?

Did you try to reboot the modem?

It can also that the signal is weak

Try to disable the band steering this can help

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel


You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers



User level
1843 / 2000

Do you use wifi or ethernet ? Do you use the fizz modem or your own modem with fizz modem as bridge only ? Many variable cans affect this but, in theorie, you should have the same speed.

Try a speed test to validate if you get your 10 mbit from fizz.

Have you tried to do a factory reset of your modem?
With a sharp object, hold on 35,40 seconds the reset button back in the center of the modem and released it after.
Wait a few minute and if your are connected directly to your modem with a ethernet câble, you'll see on the screen: Easy connect.
Types twice the factory password code back of the modem.
Your internet connexion is supposed to be 100% functionnal.
You can do a speedtest.
After, connect all your other devices on your wi-fi network with the samefactory password code.