Answered question

Service not installed?

Yesterday I choose an internet plan and I pay to be lnstalled today and I pick an appointment for Monday am, but nobody called me?? What’s the problem?



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Hi Jinan

Sorry the technician might be late due to difficulty with previous installation

Just hang in there. Keep an eye on your phone, email and outside front door for signs the technician has arrived. They can be a few hours late for the appointment.

If no one comes today, you will be able to reschedule another appointment yourself from the account by going to My Plans → Manage Plan → Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.


You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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