Answered question

how long it takes the reactivation?

I have my sim card and I want to reactivate my plan but I'm currently abroad, can I reactivate it from abroad? or if I do it from the airport how long it takes to receive calls and have the navigation?

camila
camila

camila

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HI Camila

The reactivation is done using the web interface, therefore you can do from any country

The reactivation is taking 2 hours, however, if you wait more the 60 days, you should get a news number since Fizz garantie the number for 60 days

This is the guide
https://fizz.ca/en/faq/reactivate

How to reactivate your Fizz account when you have a SIM card:

1- Go to the Reactivate page and log into your account.
2- Review or adjust your plan details and click Confirm.
3- Verify your phone number (if you are reactivating within 60 days) or select a new phone number. Learn more about changing your phone number
4- Review your addresses and plan details, then click Submit.
5- You go to the payment interface to pay for the first month of your new plan.

If you do not care about the phone number, you can open a new account, and make a new plan using the same SIM, and do not forget to use the referral code to have 25$ credit to your 2nd payment
https://community.fizz.ca/questions/2198337-place-referra...

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Camila

As mentioned, if it is more than 60 days, then it means that your old plan is permanently closed and you will need to activate a new plan.

In this case, the good news is that you can reuse the same SIM card for the new activation and you will qualify for the referral credit when activating the first plan of a new account.

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referra...
You can choose mine or the code of someone who has helped you. =)
To be transparent, both parties will receive the bonus credit once you have paid your second bill.

StefanM
StefanM

StefanM

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You can reactivate it from abroad since it is done online.
As mentioned if it has been more than 60 days, you need to activate a new plan with a new number.

camila,
As others mentioned, if it's been more than 60 days that your Fizz plan is inactive, you'll be obliged to activate a new mobile plan and choose a new phone number.
The normal delay to activate a new plan is around 2 hours.