Answered question

Data not available after changing phone number

I changed the phone number.
****
I can call and receive/send text with new number.
However, I found two new problems.

1. If the APN is set to Fizz, data cannot be used.
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
I used the Fizz setting without any problem before changing the phone number.

However, there is no problem with the APN set automatically by the smartphone.
APN: media.ng
MMSC:http://mms.videotron.com
MMS proxy:
MMS port:
APN type: default,dun,mms,supl

2.Setting-About Phone-Status-My phone number
This still points to the old ****number.
I tried restarting the power and reinserting the SIM.
Also, I tried to factory reset the smartphone.
However, the above two problems have not been solved.

My smartphone is as follows.
LG G6 (Android V.9)

Hyunju
Hyunju

Hyunju

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Hi Hyunju

Please try this:

For Android phones
For internet
Name: FIZZ INTERNET
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 500
Authentification type: Not set
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

For the MMS
Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

And once the APN are set, you will need to restart your phone.

The second issue you wrote about should not cause any problems.

If you want to contact Fizz, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

p.s. I reported your post so that Whizz can remove your personal info.

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