Answered question

Internet access

I reactivated my internet account this afternoon I have connection but I haven't internet right now?

Craig
Craig

Craig

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Hi Craig,
Thank you for letting us know about this matter.

I checked on your account and on your connection signals where I can see that they are within the optimal parameters, with no package loss or broadcast congestions.
There is no incident or maintenance work being performed in the area that could've caused the disruption.

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

More helpful details can be found here:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Hi Craig

It can take 2 hours to reactivate a suspended account

Try to turn off the modem for 1 minutes

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page