Answered question

Anybody else in Montreal with No cell service ?

No network since 11:00 am anybody else don't have network on the cell ? I'm in Montreal ?

sacha
sacha

sacha

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Hi Sacha,
Thank you very much for reaching out to us.
I understand and I'm sorry for the inconvenience you're experiencing.

Please turn ON Airplane mode and then turn it back OFF, turn ON Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

Also, you can try to set the network mode to 3G by checking on your phone and following similar instructions to these then check if you can connect to the networkk:
1. Under Settings-> Mobile Networks-> Network Mode select 3G only or WCDMA or 2G/3G depending on what phone you're using
2. Reboot the phone
3. Under Settings-> Mobile Networks-> Network Mode select 2G/3G/LTE or LTE/WCDMA/GSM.

Thank you very much for your understanding.
Have a good one!
Andrei

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Other answers

Hi Sacha

Try to reboot the phone, I do not have any problem in Montreal


In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

sacha
sacha

sacha

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Did a reset still nothing what's happening here ?? No cell network ??

Fizzy
Fizzy

Fizzy

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Hi Sacha

Please check your Fizz account to make sure plan payments are up-to-date.

To help determine if there is a service or phone hardware issue, can you try the SIM card on another phone?

Please check here for more troubleshooting tips: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...

If the problem persists, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Sacha

If you do not have any signal, try to do this

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

If you do not have signal after this, the problem is your phone, try the SIM in a different phone