Answered question

transfering to telus?

i see many people ask but i dont see an answer to this. i am transfering out to telus and i gave my account number to them the one under my plan and on the service agreement so plesse dont tell me to go liok there as i did. they keep saying its invalid so what the info they need for me to transfer to them. thank you

Felicia
Felicia

Felicia

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Hi Felice

I believe that you need to add leading zero's since the number is too short for them

This is from Telus to Fizz but I believe that it is a good start
https://fizz.ca/en/faq/how-do-i-identify-my-account-numbe...

However, I will suggest to use the IMEI instead, Dial *#06# on your phone to get your 15-digit IMEI number

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-identify-my-account-numbe...
4- The green bubble should appear in bottom right of the page

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Other answers

Hi Felice

I belive that you need to fill it with leading zeros

However, I will suggest to use the IMEI instead, Dial *#06# on your phone to get your 15-digit IMEI number

Hi Felicia,

I think you have all the help you nedd from Mike and MichelP.
I think with the IMEI you'll be ok.

You can contact FIZZ support too if you want.

Gabriele
Gabriele

Gabriele

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Yeah, give the IMEI, it should solve your problem.