Answered question

Wi-Fi range. Is it normal that my Wifi is so slow?


My internet is extremely slow in my bedroom and office. It was fine for months but now is not. I communicated with the support, but they told me to maybe buy an Wi-Fi booster. I live in a one floor less than 700square foot two bedroom appartement... is it normal that suddenly it stopped working fine?
If I were living is a big house I would understand, but it is a small/medium size apartment.



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Hi Andre

Did you try to reboot the modem?

It can also that the signal is weak

Try to disable the band steering this can help

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

You can download an application for your phone, in order to see the WiFi signal around you.
Look for a Wifi Analyser to see which channel has the weakest signal and set that channel to your modem

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel


You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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