Answered question

Re-schedule installation appointment

I need to reschedule my installation appt that is supposed to be tomorrow evening as I now have to work. When I try to reschedule online, it will not save the changes.



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Hi Shawn

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
6- This will open the booking interface. Select a new day and time slot and click Save.
7- Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.


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