Answered question

Can I obtain an extra modem?

Can I obtain an extra modem?

Manon
Manon

Manon

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Mike
Mike

Mike

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Hi Manon

Sorry you cannot have an extra modem.

Why do you need an extra modem?

If your modem does not work, you need to contact the support to have it replaced

If you need to extend the WiFi coverage I would like to suggest to buy a router, and configure the modem in bridge mode. One of my friend use an ASUS and the Wifi coverage almost double
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-...

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Manon
Manon

Manon

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My smart Tv in the basement is very slow when using the internet....my modem is upstaires...I thaught that an extra modem could work better hooked directly to the smart TV

An suggestion to make the internet faster on the downstairs Smart TV?

Mike
Mike

Mike

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You have 2 options

Sammy
Sammy

Sammy

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Hi Manon,

To add on to what Mike said, you can also purchase a Wi-Fi Repeater/Powerline extender.

You can purchase these at Best Buy, but i'd recommend speaking to someone you trust to recommend which would be best as it depends on your House, wiring, etc.