Answered question

Does my phone plan have to change when phone purchased under bata plan?

I am trying to purchase a new phone under the beta programme, but, it keeps asking me to select a new plan. Can I keep my current plan even if I purchase a new phone from Fizz? I have a discounted plan from being among the beta testers at launch.

Sheridon
Sheridon

Sheridon

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Sheridon

Do you using the same account used by your plan?

I never read this kind of obligation

https://fizz.ca/en/plp

What they wrote

No minimum plan required.

https://fizz.ca/en/node/3006


You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Sheridon
Sheridon

Sheridon

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Yes, I am logged into my account.

Sheridon
Sheridon

Sheridon

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So the problem was with my browser. When I used Safari it did not show me the option of keeping my current plan, but, when I used Chrome, that option showed up.