Answered question

Internet on my phone

Hello
It’s says that i use 16 go on my internet (mobile)
It’ s clear that it’s impossible and i work from home and i am always connected to my wifi
Please could you help me ? I need to clarify this
Thanks

Jaures
Jaures

Jaures

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0
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Hi Jaures,
Thank you for letting us know about this situation.

I just checked from my end and your consumption is nowhere near that value in the last 4 days or so.
You used 2.75GB on January 1st and 4.43GB on the 7th. Apart from that you just used a few MB here and there.

If you're having difficulties with the Data usage on your phone, I'd recommend you check out our link about this:
https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-...

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Mike
Mike

Mike

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Hi Jaures

It can be a problem for the WEB interface

Did you check the usage from your phone?

https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-...

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM
StefanM

StefanM

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Yes, please check the usage on your phone. It always shows you the actual usage and which app uses the most. I suspect this is a simple display error.

caroline
caroline

caroline

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You could also contact Fizz directly by chat or Facebook Messenger.