Answered question

Adjust plan?

Hello, I want to change my plan but it is not letting as I got the message " changes could not be made beforw 15-01-2020 "and we are in 2021, could you fix this issue plz asap?
Thanks!

Amira
Amira

Amira

User level
Level
0
1 / 100
point
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Amira,
I can see on my end that the ticket created for the situation you encountered is still undergoing investigation by our specialized team.
You will be notified via email by us once a solution has been found by them.

Thank you very much for your understanding.
Have a good one!

Andrei

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Amira,

Please reach out to support. They are able to help you adjust the plan manually. It seems it is a system error. We here at the forum are just fellow Fizz users.

Leave us a message.
We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.

Hi Amira

It does appear that your account has a glitch and you should contact Fizz support.

Please note that you must request any change at least 48 hours before your renewal.

To change your plan:
1. Go to My Plans in your Fizz account.
2. Scroll to the plan you wish to change.
3. Click on Manage and then Adjust your plan.
4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
5. As you adjust your plan details, you will see your new monthly fee in the box below.
6. When you like what you see, click Save Changes.
7. Changes take effect at the start of your next payment cycle.

Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Pascal
Pascal

Pascal

User level
Level
2
1742 / 2000
points

Another display bug on Fizz system. A develope r"forgot" not to hardcode the year *sigh*