Why Download bill button rarely work?

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Steve P. #20083
Steve P. #20083 Posts: 1 ✭✭
in My Mobile
Every months it's a pain to download my invoice. I click several times on the download button, restart my phone, refresh the page, relog in my fizz account. Now this month just doesn't work at all.

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  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Please try in a different browser or incognito mode. The website has some problems.
  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
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    Try from a computer browser.
  • Gabriele G.
    Gabriele G. Posts: 167 ✭✭
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    Try to do it from a pc or laptop instead from the phone. Hope this helps!
  • JoanMr
    JoanMr Posts: 330 ✭✭
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    You should write to Fizz, they could investigate and maybe have their IT team in it :)
  • Whizz
    Whizz Posts: 19,193 admin
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    Hi Steve,
    I understand and I'm sorry for the inconvenience. In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to access and download your receipts.
    Also, you can try to do so from Incognito mode or a different browser or device.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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