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very slow service 9 - 10 PM in st laurent today no service issues showing

Experiencing 15-20 Mbps on my 120 Mpbs plan. There are no serice issues showing. And there seems to be no way to contact fizz? There is no chat bubble, no phone number to text (even though the support page says you can text/wahtsapp/call)

Anybody else experiencing issues in st laurent?

Robert
Robert

Robert

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7 days ago
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Internet
Category
Speed
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Author name
Robert
Date
January 09, 2021
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Whizz

Whizz

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Team

Hello Robert,

I am sorry to hear about the situation you encountered.
I have verified your connection and everything looks good from our side.
Please try restarting the modem and testing the service again.
Here you can find more useful information: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...
If you still experience issues after the troubleshooting I recommend contacting our support.
You can reach us on chat from the following FAQ anytime: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...

Alexandru

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StefanM

StefanM

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Can you try to use your mobile device to reach out to support! I did it today and it worked fine.

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StefanM
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Robert
Robert

Robert

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even on my phone, the contact page shows the whatsapp/fb messenger/imessage icons but they are just images, can't be clicked and there is no contact button etc.

I am signed in as well.

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Robert
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