Answered question

call dropped?

my phone call keeps on getting dropped. what should I do?

Emily
Emily

Emily

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3 / 100
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Hi Emily,
Have you tried to check our FAQ here?
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

Also, please turn ON Airplane mode and then turn it back OFF, turn ON Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Mike
Mike

Mike

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4
5000 / 5000
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Hi Emily

These days fizz seems to have some problems

Can you try to reboot the phone

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page