call dropped?

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Emily Z.
Emily Z. Posts: 1 ✭✭
in My Mobile
my phone call keeps on getting dropped. what should I do?

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  • Mike
    Mike Posts: 20,757 ✭✭
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    Hi Emily

    These days fizz seems to have some problems

    Can you try to reboot the phone

    In case of problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Strauss
    Strauss Posts: 254 ✭✭
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    Some users have had this problem for a few days now.
    Hope your problem is corrected soon.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    I heard of a couple of users with the same problem. Fizz has had some problems recently. Try resetting your phone.
  • Whizz
    Whizz Posts: 19,216 admin
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    Hi Emily,
    Have you tried to check our FAQ here?
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    Also, please turn ON Airplane mode and then turn it back OFF, turn ON Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
    Android: Settings → General management → Reset → Reset network settings
    iPhone: Settings → General → Reset → Reset network settings
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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