Answered question

Twice paymeny

Hi Good morning My name is María, i made a payment today and i accidently paid twice how can i tale back my first payment. And the service isnt working! I was trying to call my number and it didnt work!



User level
1 / 100

Hi Maria,
I just checked on your account where I can see that you were charged on January 5th for your mobile plan and yesterday, on January 6th you received a refund for that single charge I can see from my end.
Would you kindly contact us directly and provide us with a few details on this case?

Here you can find more information about how you can do that:

Thank you very much for your understanding.
Have a good one!


Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Maria,

Once payment has been made, your service will be restored within 2 hours. You can try to restart your device too.

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page:

If the payment was taken 2 times, you need to contact the support by chat:

1- Open a Fizz help page like this one:
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it

Hi Maria,

In your place I would call also my bank to check the 2 card payments.
Just to know exactly if went through both or is just a temporary authorization.