I get 3 beeps and then the line disconnects. What is this?

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David S. 8156
David S. 8156 Posts: 14 ✭✭
in My Mobile
I get 3 beeps and then the line disconnects. Why is this happening? Please fix this

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Hi David

    this morning Fizz had a problem

    Can you try to reboot the phone?

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    You should definitely try to reach out to support. There is not much we can do here at the Forum.
    Did you try to call different numbers? Did you put you SIM card in a different phone? Did you restart the phone? Maybe this could help.
  • Anatolie M.
    Anatolie M. Posts: 7 ✭✭
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    I'm having the same problem today. It looks like it isn't the first time happening
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
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    No idea, you should contact support, I don't think nay other clients will be able to fix this for you
  • Whizz
    Whizz Posts: 19,191 admin
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    Hello David,
    We're truly sorry to hear about this situation encountered. Upon checking your account, I see you were able to reach us in the meantime regarding this and we already provided manipulations to try, in order to remedy it.
    If the situation is still ongoing, I kindly invite you to contact us so we can be able to take the necessary steps and assist with this: https://fizz.ca/en/contact-us
    We appreciate your understanding.
    Have a wonderful day!
    -Ioana
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