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I get 3 beeps and then the line disconnects. What is this?

I get 3 beeps and then the line disconnects. Why is this happening? Please fix this

David
David

David

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0
26 / 100
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about 2 months ago
Category
My Mobile
Category
Technical issues 
Answer count
5 answers
Author name
David
Date
January 05, 2021
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viewed 44 times
question
q
Mike

Mike

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Level
4
5000 / 5000
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Hi David

this morning Fizz had a problem

Can you try to reboot the phone?

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Mike
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StefanM

StefanM

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4
5000 / 5000
points

You should definitely try to reach out to support. There is not much we can do here at the Forum.

Did you try to call different numbers? Did you put you SIM card in a different phone? Did you restart the phone? Maybe this could help.

Author name
StefanM
Date
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Anatolie
Anatolie

Anatolie

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12 / 100
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I'm having the same problem today. It looks like it isn't the first time happening

Author name
Anatolie
Date
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Emmanuel
Emmanuel

Emmanuel

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2
1333 / 2000
points

No idea, you should contact support, I don't think nay other clients will be able to fix this for you

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Emmanuel
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Whizz

Whizz

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Level
4
5000 / 5000
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Team

Hello David,

We're truly sorry to hear about this situation encountered. Upon checking your account, I see you were able to reach us in the meantime regarding this and we already provided manipulations to try, in order to remedy it.

If the situation is still ongoing, I kindly invite you to contact us so we can be able to take the necessary steps and assist with this: https://fizz.ca/en/contact-us

We appreciate your understanding.
Have a wonderful day!
-Ioana

Author name
Whizz
Date
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