Answered question

Unable to get a new connection as I get an error that previous member hasn't unsubscribed which isn't the case?

I wanted a new home internet connection for my address. There was a previous tenant who left yesterday and said that the fizz connection she had has been transferred to her new address. I am trying to schedule a new connection for my address but I get an error saying that the previous member hasn't unsubscribed yet. But the previous member is saying that the disconnection of the previous fizz internet at the address I'm at is already done. Please advise how this can be resolved.

Subash
Subash

Subash

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0
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Whizz
Whizz

Whizz

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Level
4
5000 / 5000
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Team

Hi Subash,

I'm sorry to learn about the inconvenience you're experiencing.
In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Subash

For this kind of problem only the support can help you

You can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page