Answered question

I received an email regarding a missed appointment but technician came, was unable to install modem, requires wiring?

This is not a missed appointment. The technician came but was unable to install the modem as none of the outlets were active and we require a wire to be installed. His ladder was not long enough for him to do the installation. I have rescheduled for January 9th, could you please ensure technician has proper equipment to complete the installation?

Please confirm.




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Hi Joseph

It seems that is the only message that they send.

I strongly suggest that you contact the support, to put this information in your file.

To view your Fizz technician appointments:
Log into your account → Manage plan → Appointments.

Here you will be able to see a complete list of all your past and future appointments.
You will also be able to reschedule and cancel future appointments.

To contact the customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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