Answered question

Sim Card no longer recognized?

I will order a new sim card to replace the original one I have because it's no longer working. Will the $10 fee be credited back to my account? I can send you the faulty sim if you wish.

kingsley
kingsley

kingsley

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Hi Kingsley

Here we are users, contact the support to discuss with them for the right procedure.

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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ANJALI
ANJALI

ANJALI

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yes I had similar problem earlier. as far as I remember I was told that I can get my sim card replaced at free of cost but do not know about the credit back. I chatted with the agent about my problem then.