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I paid for internet however I cancelled installation and services. Do I receive my credit automatically?

I paid to receive internet and installation 30 days ago, and they where supposed to install the router Jan 4th, however, today I cancelled the installation as I will keep my current provider. Do I receive the credit automatically or do I have to do something else?

Alexandro
Alexandro

Alexandro

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25 days ago
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Internet
Category
Internet-Others
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Author name
Alexandro
Date
December 31, 2020
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Mike

Mike

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Alexandro

Yes the refund must be automatic it can take from 4 to 6 weeks it is similar delay when you unsubscribe

Tomorrow you can contact Fizz support today the close at 16h

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/unsubscribe
4- The green bubble should appear in bottom right of the page

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Mike
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StefanM
StefanM

StefanM

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Yep, the refund takes a bit of time. If you haven’t received anything in 3-4 weeks, reach out to the support :)

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StefanM
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Sharpie22

Sharpie22

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Are you already leaving Fizz?

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Sharpie22
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StefanM
StefanM

StefanM

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@Sharpie

Probably an amazing loyalty offer from his old provider. Can’t blame him ;-)

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StefanM
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Pascal
Pascal

Pascal

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You should receive full credit on the same card you used when subscribing.

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Pascal
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Emmanuel

Emmanuel

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You can contact fizz support from their Facebook page and they can confirm for you

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Emmanuel
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Anthony2

Anthony2

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No. You don't need pay before installation happened and service was cancelled.

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Anthony2
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Gabriele

Gabriele

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1998 / 2000
points

If you cancel before your appointment you should get your refund automatically but it may take quite a while.

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Gabriele
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