Answered question

Compatibility ?

Would a phone convering these frequency work with Fizz ?
We are configurint APN and stuff but can't seem to get data on our ZTE Z557 bought at Maxi two years ago.

LTE 850 MHz LTE 1700/2100 MHz LTE 1900 MHz LTE 700 MHz (B12) LTE 1700/2100 MHz (B66)

Thank you.

François
François

François

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Hello François,

Apologies for the encountered issue.

I have verified your phone's specifications and it appears to support the bands required for our network. Please try to reboot your phone and after quickly enable the airplane mode for 1 minute then turn it off and test again. A few more helpful tips can be found here:

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

If you still encounter the issue, please reach us directly through live chat or one of our asynchronous communication channels such as Facebook Messenger, WhatsApp or Apple Business Chat.

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Mike
Mike

Mike

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Hi

For the specs
LTE 1700/2100 MHz (also called AWS or band IV) must work, check again the APN configuration, enable the APN and reboot the phone

This si the guide
https://fizz.ca/en/faq/compatible-devices

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/compatible-devices
4- The green bubble should appear in bottom right of the page

StefanM
StefanM

StefanM

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It should work.
You can also find helpful information here: https://fizz.ca/en/faq/compatible-devices