Answered question

Every time I'm trying to order my SIM with my French credit card it says that the CVV looks incorrect. Do you know why?

Dear Sir, Madam,

I'm a French student and I'm going to study in Canada from January. Thus I'm trying to order my SIM with my french credit. Unfortunately, every time I'm ordering it, this message appears ; "The CVV you entered is incorrect". However I enter the exact CVV written on the back of my card. How can I solve this problem?

Best regards.

Chloé Vaillant



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You can use only canadian credit cards

You can use a Visa or MasterCard credit card to pay for your Fizz plans.

  • including Visa or MasterCard prepaid cards which accept recurring payments
  • including also Debit MasterCard or Visa Debit card
  • .
    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are not all accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.


    You can have an online credit card, KOHO it is accepted

    If there is a partipicating Couche-Tard near you, you can get a Fizz SIM card for free (until January 4 2021 while supplies last):

    You just need to install the Couche-Tard app, enter your email and wait until you are at the cash abd ready to pay before using the electronic coupon. The Fizz SIM card will be free!

    This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

    If you need a referral code, there is a list here:
    You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

@Mike, I could use my European Credit Card without problems!
Chloé, maybe reach out to the support. I am sure they can manually add the payment. :)

Hi Chloé,

Another thing you might consider in case you are studying in Québec is that you can purchase a Sim Card in store at Couche Tard. You can find a list of participating stores here:

I am sure they will accept your credit card there.
Also don’t forget to use a referral code when signing up to get some bill credit! Welcome to Fizz :)


I can only share what I experienced :-) It worked for me even with my old plan. Never had any problems. I even switch from my Canadian to European credit card because it offers me better cashback.



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1333 / 2000

Hi Chloe,

They might not accept la carte bleu, this is a community forum, you should contact them via their facebook page to talk to an employee.