Answered question

Changing my plan but getting a wrong date

I am leaving Canada for a couple of months, but I would like to keep my number. I read on the Q&A page that I should reduce my plan for that. However, when I am trying to do so, the day in which the change seems to be applied is wrong. It says that my next payment cycle starts on 2020-08-05, but it should be 2021-01-05. I tried to re-open my account, but nothing changed and I do not want to proceed without being sure there is no a problem with my account. What should I do in this case? I attached and screenshot of the matter.

Any help or information you can provide would be greatly appreciated.

Mafe
Mafe

Mafe

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Hi Mafe

You need to contact the support only them can check what the problem is

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Hi Mafe

This looks to be a display error.
If everything else is correct with your plan, go ahead to make the change.

Then you can go back in to change plan to see the pending plan change and its details.

If you need to contact Fizz support: https://fizz.ca/en/contact-us

Mafe
Mafe

Mafe

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Thank you both for your answers.

Is the support the chat option that appears after clicking the green bubble? I have been waiting for a while but nobody has contacted me.

That seems like a display error. I personally would go ahead with the change but also contact support. It all comes down to how urgently you need it and when you are leaving.

Hello Mafe,

We're sorry to see you encountered this situation. I took a look at your account I see that you were able to reach us regarding this matter and one of my colleagues has further helped with it already, by escalating a ticket to our technical department. Rest assured that as soon as we have an answer from them, we will notify you right away via the email attached to your Fizz account.

If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

Have a wonderful day!
-Ioana