Answered question

My modem died on me how can I get support.

After crashing while on a zoom meeting I tried to restart the modem but only the power light goes on.

How can I receive assistance?

Simon
Simon

Simon

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Mike
Mike

Mike

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Hi Simon

Try to unplug the modem from the power and the coaxial cable for 5 minutes.

If any changes have caused a problem, you can factory reset your modem at any time.

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

Once your modem has restarted, follow the same instructions as when you first installed it.

IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Simon
Simon

Simon

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Hi Mike the reset button on the device doesn't work...

Mike
Mike

Mike

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@Simon

The support closed at 6pm today, you must contact them tomorrow, sorry

Fizzy
Fizzy

Fizzy

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Hi Simon

Please unplug the modem from the electrical outlet.

Have you made sure to remove all the plastic wrapping around the modem? Also when in use, keep the modem upright (vertical) and allow for sufficient air flow. Please do not keep the modem in an enclosed area.

Replug and try again. Which lights turn on?
If you see an orange/red light on the bottom ring, the modem will need to be replaced.

If any issues, please contact Fizz support.
https://fizz.ca/en/contact-us

Throw it out by the window, but very important, open the window to avoid too much damage. this is a joke, do not follow this advice which is not a wise one; please contact the fizz customer service

Oumar
Oumar

Oumar

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You can contact the Fizz support by facebook messenger. They will take care of you the next business day.