Answered question

Payment made but no connection?

I paid today for my month and i restarted my phone but i still cant text or call

Lorenzo
Lorenzo

Lorenzo

User level
Level
0
2 / 100
points
Lieux
Lieux

Lieux

User level
Level
4
5000 / 5000
points

Lorenzo if you had a problem with your payment you will need to wait about 2 hours before your service is going to be ok. https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If you still have problem reach fizz. First, connect to your fizz account. And click on a help page as https://fizz.ca/en/faq/reactivate
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Lorenzo,

We're sincerely sorry to hear this. Checking your account, I notice that the payment passed for your mobile line, however the system is currently still processing the reactivation of the services. In this case, rest assured that I just escalated a ticket to our technical department, so they can help with this as soon as possible.

Once we have an update from them, we will inform you via the email attached to your Fizz account.

We highly appreciate your understanding and patience and if you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

Have a wonderful day and happy holidays!
-Ioana