Why won’t any phone read my sim card anymore?

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Daylan
Daylan Posts: 1 ✭✭
in My Mobile
Yesterday a no sim card error randomly popped up on my Iphone while I was using it. I tried everything apple said to do when that happens, but nothing worked. I put my brothers sim card into my phone and it worked so there’s no issue with my Iphone. And when I put my sim card into his phone it didn’t work. How do I go about getting a new sim card?

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  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Hi Daylan

    You can order a replacement SIM online or pick one up from Couche-Tard
    https://fizz.ca/en/faq/how-do-i-order-sim-card

    BTW Couche-Tard has a promo until January 4th 2021. If you install their app and use the coupon, you can get your SIM card for free.

    Once you have your SIM card, log onto your account to change your SIM card (My plans > Manage > Change SIM card).

    If you need any help from Fizz, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/lost-stolen-mobile
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,207 admin
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    Hello Daylan,
    We're so sorry to hear about this situation. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has already further helped with it and informed how to order a new sim as well, since the situation persisted after the manipulations performed.
    If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a wonderful day and happy holidays!
    -Ioana
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