Answered question

i cannot use my perks or upgrades as well add-ons, I receive error

i cannot use my perks or upgrades as well add-ons, I receive this error for the last Month'ssss it is very frustrating

Several changes were made to your plan; these changes must be processed. Please come back later to make another change.

Yochonon
Yochonon

Yochonon

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1 / 100
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Yochonon

If it is several months that you have the problem and you did not modify your plan, contact the support


In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Sharpie22
Sharpie22

Sharpie22

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2
879 / 2000
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You should contact customer support !

HisDudenes
HisDudenes

HisDudenes

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Level
1
261 / 750
points

Are you having this issue since a few hours or it has been there for days ? I may just be a matter of system synchronization. If it's been there for a few days then the best option is fizz support, as the other mentionned.

Sylvieb
Sylvieb

Sylvieb

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Level
2
1186 / 2000
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Hello Yochonon,

We're sincerely sorry to hear about this situation. I checked your account and saw that indeed you currently have some perks and upgrades available, which haven't been used yet. If you encounter an error while trying to apply them, I kindly invite you to reach out to us on any channel you'd prefer, so we can be able to further help: https://fizz.ca/en/contact-us

In the meantime, you will also find useful information regarding perks and upgrades on our page: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Have a lovely day!
-Ioana