Answered question

Change company

I changed for bell but did not receive the text message for numéro transfer

Vincent
Vincent

Vincent

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Whizz
Whizz

Whizz

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Team

Hello Vincent,

We're sincerely sorry to hear this. I checked your account and saw the line is still active with us, it hasn't been transferred yet. We can suggest checking with Bell to ensure the right information was provided and they were able to submit a request for the transfer. If they mention everything is alright on their side regarding this, please reach out to us so we can be able to further help: https://fizz.ca/en/contact-us

In the meantime, you can also check our page: https://fizz.ca/en/faq/unsubscribe#2 to see what information would be needed to provide to the other carrier.

Have a wonderful day!
-Ioana

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Vicent

Connect to your Fizz's account to check that your plan was correctly closed.

Here we are users.

You can contact customer support by chat

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

gaetan
gaetan

gaetan

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good luck with bell

gaetan
gaetan

gaetan

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bad experience for me.... fizz better

HisDudenes
HisDudenes

HisDudenes

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How long did you waited ?

If you don't get after a few hours, you should go back to Bell instead of fizz as they are the one who will make the request for the transfer.

There is a chance the request never reached fizz, if that is the case they will send another one.

MichelP
MichelP

MichelP

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Vincent,
Sorry,
I hope you'll get better service with Bell. I'm not sure.