Answered question

My sim card doesn't want to activate

I put the number of the activation for my sim card but fizz send me an email saying I need to do it again, but when i do so it says it's already taken.
Now my other sim card doesnt work as well, so I am stuck with nothing. What do I need to do ?

Alexandra
Alexandra

Alexandra

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Mike
Mike

Mike

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Alexandre,

Check in your account to see if you can see your plan.

I believe that what your received is wrong email, with some operation the system think that you want to activate a sim, check for a plan or other operation.

Check if you have a service agreement.

1- Go to My Plans in your Fizz account.
2- If you have multiple plans on your account, you will see them all here.
3- Click on Manage plan for the plan you wish to view.
4- In the Manage interface, scroll to the bottom and select Services agreements.
5- All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.


In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Hello Alexandra,

Apologies for the situation encountered.

I have checked your account and seen that you have indeed transferred your number to us and I've opened a ticket to our technical team for further investigation.
As for the SIM card and its status, I suggest you contact our support department as Mike suggested.

Thank you for understanding.
Stay safe!
Bogdan

You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!