Answered question

Download speed 2 Mbps instead of 15 Mbps!!!

Hello Fizz,my download speed is much less of what i am expected to get even with Ethernet cable plugged directly i am supposed to get 15 Mbps but i am getting only 2 Mbps,is that normal? I have just had the serice installed today,the upload speed is good however at 10 MBps

Mourad
Mourad

Mourad

User level
Level
0
23 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Mourad

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 200 Mbps.

If there is no improvement, you can contact customer support by chat at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Mourad

Can you try the speed with the Fizz's application?

Did you remove all the plastic from the modem?

Can you try to reboot the modem?

If nothing help, contact the support, they can test the line remotely.

if there is no improvement, you can contact customer support by chat at anytime 24/7:

1- Click on this link: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

Hi Mourad,
If you are still getting only 2 mbps, do not hesitate to contact Fizz support by chat or Facebook Messenger. They should be able to help you with your problem.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Mourad,
Apologies for the unpleasant situation.

I have verified the modem on my end, and all the signals we see from it are within our functioning norms and there are no issues with the network grid registered that can affect your services.

I have looked over the wi-fi connection as well and there are 4 devices connected which can affect the speed you receive. Please try the speed test with only one device connected and if the speed issue still persists, do follow the suggestions received from Fizzy

Thank you for your understanding.

Have a good day.

Catalin