Answered question

Travel add on in the US not working for data?

I have an iPhone X and I subscribed to the travel add on for data, however it is not working. What can I do to fix it?

Noura
Noura

Noura

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Fizzy
Fizzy

Fizzy

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Hi Noura

Try restarting your phone.

Also please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.

If you have access to Wifi, make sure your iPhone is up-to-date (iOS and carrier settings).

Also can you verify if the network operator is in automatic?
If this does not help, try to select a different network operator.

In the problem persists, you can contact Fizz support by chat at any time:
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m...
4- The green bubble should appear in bottom right of the page

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Other answers

Noura
Noura

Noura

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I've activated data roaming

Hello Noura,

Apologies for the unpleasant situation.

I have verified your account and I see that after the contact, the issue was resolved.

Hope everything is working fine now.

Have a good day.

Catalin