Travel add on in the US not working for data?

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Noura B. #36035
Noura B. #36035 Posts: 4 ✭✭
in My Mobile
I have an iPhone X and I subscribed to the travel add on for data, however it is not working. What can I do to fix it?

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  • Mike
    Mike Posts: 20,755 ✭✭
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    Noura

    You need to activate the data roaming
  • Noura B. #36035
    Noura B. #36035 Posts: 4 ✭✭
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    I've activated data roaming
  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Hi Noura

    Try restarting your phone.

    Also please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.

    If you have access to Wifi, make sure your iPhone is up-to-date (iOS and carrier settings).

    Also can you verify if the network operator is in automatic?
    If this does not help, try to select a different network operator.

    In the problem persists, you can contact Fizz support by chat at any time:
    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
    4- The green bubble should appear in bottom right of the page
  • Whizz
    Whizz Posts: 19,207 admin
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    Hello Noura,
    Apologies for the unpleasant situation.
    I have verified your account and I see that after the contact, the issue was resolved.
    Hope everything is working fine now.
    Have a good day.
    Catalin
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