Also please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.
If you have access to Wifi, make sure your iPhone is up-to-date (iOS and carrier settings).
Also can you verify if the network operator is in automatic? If this does not help, try to select a different network operator.
In the problem persists, you can contact Fizz support by chat at any time: 1- Log in to your account (see top right). 2- Any ad blocker in your browser must be disabled. 3- You must be on a help sheet: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m... 4- The green bubble should appear in bottom right of the page
I am using quebec wide voice call and data but recently I have to travel to Vancouver. What can I do to add some 'one-time' canada wide data to my plan?
Hi Tianqi
You can change your plan to include Canada wide coverage (but you must wait until your renewal date for the change to be effective): https://fizz...
I'm in Romania and bought the corresponding Travel Add-on, however for my surprise it doesn't work. I see it was purchased but I have no data. How can I fix this? thanks
Hi Eduardo
You have to enable mobile data and mobile.
Check online to see which cell providers are in Romania. You have to connect to a cell provider that is a partner...
Under travel the website only mentions Data, I don't find a single word on texts or phone calls.
Is it possible to still receive calls when travelling to Europe by purchasing...
Hi Andy
No you cannot have addon for the calls outside Canada and US
However, as suggested by Fizz you can use VoIP app ( I like fongo), and therefore buy data addons or...
I have the data Europe travel add on - and it works fine for browsing, using apps, (roaming is on) but the phone won't send out any texts (SMS).... I have a Samsung Galaxy A20...
I bought a Brazil travel add-on before I left and now that I am in Brazil I can't get my phone to work. Data-roaming is activated on the phone. But it only connects to the...
