Answered question
I have an iPhone X and I subscribed to the travel add on for data, however it is not working. What can I do to fix it?
Hi Noura
Try restarting your phone.
Also please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.
If you have access to Wifi, make sure your iPhone is up-to-date (iOS and carrier settings).
Also can you verify if the network operator is in automatic?
If this does not help, try to select a different network operator.
In the problem persists, you can contact Fizz support by chat at any time:
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m...
4- The green bubble should appear in bottom right of the page
Other answers
Noura
You need to activate the data roaming
I've activated data roaming
Hello Noura,
Apologies for the unpleasant situation.
I have verified your account and I see that after the contact, the issue was resolved.
Hope everything is working fine now.
Have a good day.
Catalin