Answered question

I lost my phone, so I like to cancel my fizz plan

I have lost my phone for two weeks, and I can't find it, please cancel my phone plan for me, Thanks

ESAD
ESAD

ESAD

User level
Level
0
1 / 100
point

Hi Esad,
Thank you for reaching out to us with this situation and I'm sorry for the inconvenience.
If your plan has not yet been suspended for your safety in order for it to not be used by anybody else, I would highly recommend you do so from My plans->Manage plan->Report my phone as lost/stolen in order to have that done.
Then, I kindly invite you to order a new SIM card with which you will be able to reactivate your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card

After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Esad

Sorry you lost your phone.

If you want to cancel your plan, you will find the instructions here:
https://fizz.ca/en/faq/unsubscribe
Know that Fizz mobile plans are prepaid, meaning once you have paid, your service is good for 1 month and there are no refunds for unused days when you cancel.

However if you plan on replacing your phone and want to keep your Fizz plan, please check here:
https://fizz.ca/en/faq/found-mobile

Sergii
Sergii

Sergii

User level
Level
1
213 / 750
points

Hello ESAD!

You need to login to your dashboard, then My plans-Manage, and there you can find all options.
1. to cancel the phone plan you need to click Unsubscribe. No returns for unused days.
2. to report about the lost phone you need to click Report my phone as lost/stolen.
3. if you need your number in the next few days I suggest you get a free sim from Couche-Tard https://community.fizz.ca/questions/2542775-can-free-sim-card-couche-tard-apps-know and then click Change SIM card and put this new sim to another phone temporarily.
I attached a screenshot of Manage menu.