Answered question

My phone line is blocked from 12 :30 PM plz answer me what should I do

Hi my phone line is blocked what I should do plz help me



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Hi Sulaiman,
Thank you very much for reaching out to us.
Can you please provide a few more details on this situation? As I have just verified both of your mobile plans under your Fizz account, none of them appear to present any issue as they are both paid for and in good standing.

Please turn ON Airplane mode and then turn it back OFF, turn on Data roaming and then turn it back OFF, make sure you're connected to Fizz, turn OFF the Wi-Fi, make sure that your OS is up to date and if neither of these steps helps you out, please pop out the SIM card from your phone then pop it back in, restart the phone and then reset the mobile network settings:
Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

Thank you for your consideration.


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